Process Improvement Manager, Eu Delivery Associates
hace 2 meses
A degree.
- Relevant experience in programme, product, human resources, customer service or related field.
- Relevant experience managing a team.
- Relevant experience presenting business-related content to executive and senior stakeholders.
At Amazon, we're working to be the most Customer-centric company on earth. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history
Amazon is seeking a Process Improvement Manager of Onboarding Experience to join our EU Delivery Service Partner (DSP) business. This is a unique opportunity to collaborate with Amazon’s Delivery Service Partners to develop safety improvement programmes that help Partners recognize opportunities to improve process, partner with stakeholders to surface blockers and build great relationships to drive improvement at an EU level. Amazon’s Delivery Service Partners and their Delivery Associates (DA) are delivering smiles in their communities on a daily basis. This role will focus on improving the on boarding experience, reducing time at each stage, partnering with key stakeholders to improve overall on-boarding experience increasing conversion rate.
This role will work in collaboration with in Central Operations, DSP experience, legal and country teams to identify areas for improvement and develop programme support and process improve tools and process for DSP's at on-boarding stage.
This role will require some travel.
Key job responsibilities
- Identify areas for improvement in existing onboarding experience, develop and deliver the roadmap for improvement.
- Develop a keen understanding of the experience of DA's, combining data with anecdotes to develop perspective at the forefront of programme/product development.
- Partner with Global and EU product teams to improve tools available throughout onboarding.
- Build collaborative, influential internal and external relationships with Product, Programme, Field teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution to improve the driver experience and programme executions.
- Own the DA experience perspective for onboarding and targeted improvement in onboarding metrics.
- Build collaborative, influential internal and external relationships with Product, Programme, Field teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution to improve the DA experience and programme executions.
- Create and own recurring communications to business leaders and key stakeholders on core programmes and opportunities to improve driver engagement, satisfaction, and retention from safety improvements.
- Willingness to travel.
About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
Madrid, M, ESP
- Advanced degree or MBA.
- Relevant experience working with or implementing processes and systems to facilitate large-scale change management.
-
Project Manager, Eu Deliver Service Partner
hace 3 meses
Madrid, España Amazon EU SARL (Spain Branch) A tiempo completoA degree. - Relevant experience in grass root operations, not necessarily logistics, with a hands on approach. - Relevant experience in leadership or supplier management roles. - Relevant experience of managing multiple projects and working to tight deadlines. - Relevant experience in project management and administration experience: organization, managing...
-
Senior Process Improvement Manager
hace 3 meses
Madrid, España Amazon Spain Services, S.L.U. A tiempo completoA Degree. - Relevant experience leading end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions and measuring results. - Relevant experience analyzing large sets of data and using statistical knowledge to find root causes and measure benefits. - Relevant experience in influencing a large variety of...
-
Senior EU Concessions Manager
hace 4 días
Madrid, Madrid, España Amazon A tiempo completoSenior EU Concessions ManagerAre you a seasoned professional with a passion for solving complex problems and driving business growth? Do you have a proven track record of managing cross-functional teams and collaborating with stakeholders to achieve exceptional results?As a Senior EU Concessions Manager at Amazon, you will play a critical role in leading our...
-
Senior EU Concessions Manager
hace 3 días
Madrid, Madrid, España Amazon A tiempo completoSenior EU Concessions ManagerAre you a seasoned professional with a passion for solving complex problems and driving business growth? Do you have a proven track record of managing cross-functional teams and collaborating with stakeholders to achieve exceptional results?As a Senior EU Concessions Manager at Amazon, you will play a critical role in leading our...
-
Associate Business Process Manager
hace 4 semanas
Madrid, España Environmental Resources Management (Erm) A tiempo completo.Associate Business Process Manager (Mid - Senior Level) Locations: Madrid, Spain; Lisbon, Portugal; Utrecht, Netherlands; Cape Town, South AfricaTime Type: Full timePosted on: 30+ Days AgoJob Requisition ID: R00022541As the Associate Business Process Manager, you will be responsible for supporting process improvements across people, technology (Salesforce...
-
Associate Technical Project Manager – Iberia
hace 1 semana
Madrid, España Tillster A tiempo completoAssociate Technical Project Manager – Iberia & EU( Must live in or be able to drive to Madrid, Spain office)
-
Associate Technical Project Manager – Iberia
hace 1 semana
Madrid, España Tillster A tiempo completoAssociate Technical Project Manager – Iberia & EU( Must live in or be able to drive to Madrid, Spain office)
-
Process Improvement Manager
hace 3 meses
Madrid, España Brambles Group A tiempo completoCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Content Delivery Associate
hace 3 meses
Madrid, España AstraZeneca A tiempo completo**Position Description** The GCO Content Delivery Associate is a member of the Global Commercial Operations (GCO)’s Global Omnichannel Delivery team and reports to the Omnichannel Delivery Director. The GCO Content Delivery Associate is responsible for the development of content production services within the Spanish market. The GCO Content Delivery...
-
Senior 3P Concessions Manager, Eu 3P Concessions
hace 2 semanas
Madrid, España Amazon A tiempo completoSenior 3P Concessions Manager, EU 3P ConcessionsDo you enjoy solving complex problems, interacting with stakeholders and managing EU-wide programs, all to improve customer experience?As Senior 3P Concessions Manager, you will work cross-functionally with different internal teams, and closely with our Carrier partners to identify and solve problems in the...
-
Investigation Process Improvement Manager, Driver
hace 3 meses
Madrid, España Amazon Spain Services, S.L.U. - B76 A tiempo completoBachelor Degree. - Fluent English, French and German (written and verbal communication). - Experience in Excel, data analysis and reporting. - Experience in managing stakeholders in medium - large organisation. The Amazon Logistics EU Deliver Service Partners (DSP), Engagement and Escalations team owns all EU wide initiatives in Driver and DSP engagement...
-
Senior 3P Concessions Manager, Eu 3P Concessions
hace 2 meses
Madrid, España Amazon A tiempo completoSenior 3P Concessions Manager, EU 3P Concessions Do you enjoy solving complex problems, interacting with stakeholders and managing EU-wide programs, all to improve customer experience?As Senior 3P Concessions Manager, you will work cross-functionally with different internal teams, and closely with our Carrier partners to identify and solve problems in the...
-
Process Improvement Specialist
hace 5 días
Madrid, Madrid, España Importante empresa A tiempo completoAbout the RoleWe are seeking a highly skilled Staff Process Engineer to join our team at Importante empresa. As a key member of our organization, you will be responsible for driving process improvements and ensuring the stability and lifecycle of our continuous improvement projects.Key ResponsibilitiesTechnical Resolution and Support: Respond quickly to...
-
Process Improvement Specialist
hace 3 días
Madrid, Madrid, España Importante empresa A tiempo completoAbout the RoleWe are seeking a highly skilled Staff Process Engineer to join our team at Importante empresa. As a key member of our organization, you will be responsible for driving process improvements and ensuring the stability and lifecycle of our continuous improvement projects.Key ResponsibilitiesTechnical Resolution and Support: Respond quickly to...
-
Associate Business Process Manager
hace 4 semanas
Madrid, España Erm Group A tiempo completo.As the Associate Business Process Manager, you will be responsible for supporting process improvements across people, technology (Salesforce applications), and behavior in Sales and Marketing, working closely with stakeholders to capture business requirements and support projects until handover to the Technology Lead for technical refinement. Additionally,...
-
Associate Business Process Manager
hace 4 semanas
Madrid, España Erm Group A tiempo completo.As the Associate Business Process Manager, you will be responsible for supporting process improvements across people, technology (Salesforce applications), and behavior in Sales and Marketing, working closely with stakeholders to capture business requirements and support projects until handover to the Technology Lead for technical refinement. Additionally,...
-
(Lol697) | Senior Manager, Eu Amzl Process Engineering
hace 1 semana
Madrid, España Empresa Reconocida A tiempo completoMinimum Requirements:Bachelor's degree in an Engineering/STEM type disciplineExperience leading/managing international teams in varied locations for remote deliveryOperational experience in logistics, manufacturing or other similar industryExperience in a similar process development role, ideally in industrial, logistics or production/manufacturing...
-
Process Improvement Manager
hace 4 horas
Madrid, Madrid, España Jti - Japan Tobacco International A tiempo completo**About the Role**JTI - Japan Tobacco International is a global leader in the tobacco industry, and we're committed to innovation and digitalization. As a Process Improvement Manager, you'll play a key role in driving business transformation and delivering results.**Key Responsibilities**Work with key stakeholders to identify business requirements and...
-
Process Improvement Manager
hace 3 días
Madrid, Madrid, España Vorwerk IT Services Iberica S.L. A tiempo completoJob DescriptionWe are seeking a highly skilled Process Improvement Manager to join our team at Vorwerk IT Services Iberica S.L.About the RoleThe successful candidate will be responsible for analyzing, designing, and improving business processes across the organization to enhance efficiency and effectiveness.Key ResponsibilitiesAnalyze and optimize business...
-
Process Improvement Manager
hace 3 días
Madrid, Madrid, España Vorwerk IT Services Iberica S.L. A tiempo completoJob DescriptionWe are seeking a highly skilled Process Improvement Manager to join our team at Vorwerk IT Services Iberica S.L.About the RoleThe successful candidate will be responsible for analyzing, designing, and improving business processes across the organization to enhance efficiency and effectiveness.Key ResponsibilitiesAnalyze and optimize business...