Senior Process Improvement Manager
hace 5 meses
A Degree.
- Relevant experience leading end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions and measuring results.
- Relevant experience analyzing large sets of data and using statistical knowledge to find root causes and measure benefits.
- Relevant experience in influencing a large variety of stakeholders in dynamic organizations to align on long-term solutions.
At the Amazon Logistics EU Deliver Service Partners (DSP) Trust & Safety team, we own all EU wide initiatives in Driver and DSP 1.0/2.0 escalations. Our team provides the global Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.
The Senior Process Improvement Manager will carry out critical AMXL driver, customer and community member incident investigations to design, implement and rollout our key prevention strategies that ensure future incident mitigation with direct VP level goal impact to reduce incident frequency, impact and cost. This is a position focusing on AMXL and engages directly with AMZL and AMXL Leadership (DSP Management, DSPs, Legal, PR, Audit & Compliance) to actively select, influence and drive results from key stakeholders, gaining alignment to launch initiatives across EU.
Key job responsibilities
- Design and launch, in collaboration with AMXL Ops team, long-term solutions to mitigate incident frequency, impact and cost.
- Own VP-level KPIs and identify trends, root causes and building forecasts to ensure we are within goal.
- Analyze data from various sources (internal systems, feedback from key stakeholders, large customer segments) and propose remedial action based on investigation findings.
- Driving improvement initiatives to guarantee the Operational Excellence of our processes, including tech (e.g. automation) and non-tech (e.g. trainings) solutions.
- De-escalates risks to keep positive partner and employee relations.
About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
Madrid, ESP | Madrid, M, ESP
- Advanced Degree in Business Management, Finance, Law, Engineering or another related field.
- Experience with DMAIC and other Six Sigma tools.
- Knowledge of SQL, Tableau, Python or other tools to perform data analysis and create automations.
- Experience in Logistics Industry.
-
Operations Manager
hace 1 semana
Madrid, Madrid, España Cbre A tiempo completoJob OverviewCbre is seeking an experienced Operations Manager to join our team. As a key member of our support function, you will oversee the workload and activities of a team providing administrative and process improvement support to senior technical business leaders.
-
Home E2E Process Improvement Manager
hace 2 semanas
Madrid, España Allianz Popular Sl. A tiempo completo.The HOME End-to-End (E2E) Process Improvement (PI) Team Manager is placed within our Operations division and is directly reporting to the Global HOME E2E PI Senior Manager. The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives. This position involves...
-
Spain E2E Process Improvement Project Manager
hace 2 semanas
Madrid, España Allianz Popular Sl. A tiempo completo.Spain E2E Process Improvement Project Manager (LoB RSA)What you doThe Spain RSA End-to-End (E2E) Process Improvement (PI) Project Manager is placed within our Operations division and is directly reporting to the RSA E2E PI Manager. This role is at the forefront of Allianz Partners operational transformation; reshaping and optimizing service delivery through...
-
Spain E2E Process Improvement Project Manager
hace 2 semanas
Madrid, España Allianz Popular Sl. A tiempo completo.Spain E2E Process Improvement Project Manager (LoB RSA) What you do The Spain RSA End-to-End (E2E) Process Improvement (PI) Project Manager is placed within our Operations division and is directly reporting to the RSA E2E PI Manager. This role is at the forefront of Allianz Partners operational transformation; reshaping and optimizing service delivery...
-
Home E2E Process Improvement Manager
hace 2 semanas
Madrid, España Allianz Popular Sl. A tiempo completoThe HOME End-to-End (E2E) Process Improvement (PI) Team Manager is placed within our Operations division and is directly reporting to the Global HOME E2E PI Senior Manager. The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives. This position involves...
-
Home E2E Process Improvement Manager
hace 2 semanas
Madrid, España Allianz Popular SL. A tiempo completoThe HOME End-to-End (E2E) Process Improvement (PI) Team Manager is placed within our Operations division and is directly reporting to the Global HOME E2E PI Senior Manager. The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives. This position involves...
-
Home E2E Process Improvement Manager
hace 2 semanas
Madrid, España Allianz Popular Sl. A tiempo completoThe HOME End-to-End (E2E) Process Improvement (PI) Team Manager is placed within our Operations division and is directly reporting to the Global HOME E2E PI Senior Manager.The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives.This position involves...
-
Process Improvement Manager, Eu Delivery Associates
hace 5 meses
Madrid, España Amazon Spain Services, S.L.U. A tiempo completoA degree. - Relevant experience in programme, product, human resources, customer service or related field. - Relevant experience managing a team. - Relevant experience presenting business-related content to executive and senior stakeholders. At Amazon, we're working to be the most Customer-centric company on earth. Our goal is to exceed the expectations of...
-
Process Improvement Technician
hace 3 meses
Madrid, España Kenvue A tiempo completoDescription **Continuous Improvement Technician** This position reports is based in Alcala de Henares, Madrid, Spain. **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®,...
-
Process Improvement Analyst
hace 2 meses
Madrid, España Fever España A tiempo completo.Hi, we're Fever. We're excited you are checking out this job offer.We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized...
-
Process Improvement Specialist
hace 1 mes
Madrid, Madrid, España Fever España A tiempo completoWe are Fever, a global live-entertainment discovery tech platform, and we are looking for a talented Process Improvement Analyst to join our Operations team.As a key member of our team, you will be responsible for identifying and implementing process improvements that increase efficiency and productivity across the organization.With a focus on automation and...
-
Data Driven Process Improvement Manager
hace 2 semanas
Madrid, Madrid, España Celonis A tiempo completoAbout CelonisCelonis is a leading process mining technology company that helps organizations improve their processes and achieve better outcomes. Our platform uses AI to analyze business operations and identify areas for improvement.Job DescriptionWe are seeking an experienced Data Driven Process Improvement Manager to join our team. In this role, you will...
-
Continuous Improvement Manager
hace 5 meses
Las Rozas de Madrid, España Johnson Controls International A tiempo completoSensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure...
-
Process Improvement Specialist
hace 4 semanas
Madrid, Madrid, España Zf Friedrichshafen Ag A tiempo completoTransform the Future of MobilityWe are seeking a talented Process Improvement Specialist to join our team at ZF Friedrichshafen AG. As a key member of our Production Friction Materials Group, you will play a pivotal role in shaping the future of mobility.Key Responsibilities:Analyze and optimize production processes to eliminate bottlenecks and...
-
Investigation Process Improvement Manager, Driver
hace 5 meses
Madrid, España Amazon Spain Services, S.L.U. - B76 A tiempo completoBachelor Degree. - Fluent English, French and German (written and verbal communication). - Experience in Excel, data analysis and reporting. - Experience in managing stakeholders in medium - large organisation. The Amazon Logistics EU Deliver Service Partners (DSP), Engagement and Escalations team owns all EU wide initiatives in Driver and DSP engagement...
-
Senior Process Engineer
hace 1 mes
Madrid, Madrid, España Celonis A tiempo completoWe are seeking a Senior Process Engineer to join our team at Celonis, the global leader in Process Mining technology. As a trusted advisor, you will help our customers achieve their strategic goals and realize significant value using our Process Intelligence Platform.The position of Senior Process Engineer is a key role in our mission to deliver data-driven...
-
Process Improvement Analyst
hace 2 meses
Madrid, España FeverUp A tiempo completoHi, we're Fever We're excited you are checking out this job offer. We are _the_ leading global live-entertainment discovery tech platform with a clear mission**:to democratize access to culture and entertainment.** How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through...
-
Process Improvement Specialist
hace 1 mes
Madrid, Madrid, España Fever España A tiempo completoAbout the Role: We are seeking a skilled Process Improvement Analyst to join our Operations team at Fever España. As a key member of our team, you will be responsible for identifying and implementing process improvements to increase efficiency and productivity across the organization.Key Responsibilities:Participate in company-wide projects focused on...
-
Senior Process Architect
hace 7 días
Madrid, Madrid, España Jti A tiempo completoAbout JTIWe celebrate differences and believe everyone truly belongs. With a global presence of 46,000 people from diverse backgrounds, we're continuously building unique success stories together.At JTI, 83% of employees feel happy working with us. To make a difference, simply bring your human best. What will your story be?Position: Senior Process...
-
? Urgente Process Improvement Analyst
hace 1 mes
Madrid, España Fever España A tiempo completo.Hi, we're Fever. We're excited you are checking out this job offer.We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized...