Content Delivery Associate

hace 5 meses

Madrid, España AstraZeneca A tiempo completo

**Position Description**

The GCO Content Delivery Associate is a member of the Global Commercial Operations (GCO)’s Global Omnichannel Delivery team and reports to the Omnichannel Delivery Director. The GCO Content Delivery Associate is responsible for the development of content production services within the Spanish market.

The GCO Content Delivery Associate is accountable for working with Local Marketing Company Brand Leadership to deploy GCO Production and Creative Services within all the Business Units. The individual in this role must have the ability to effectively partner, influence and challenge key stakeholders in order to drive adoption of and performance of the GCO content production capabilities. The individual must also ensure satisfaction and ongoing continuous improvement of existing “business as usual” (BAU) production as well as the expansion of additional services.

**Major Responsibilities**
- Accountable for identifying and understanding regional and local market content trends to enable GCO to provide feedback to TA brands teams via the Content Centre team that ensure global content meets the needs of the marketing companies.
- The GCO Content Delivery Associate is accountable for partnering directly with local marketing company brand leadership to drive for full adoption of the GCO services and capabilities and the delivery of agreed Content types, volumes and savings.
- The GCO Content Delivery Associate will ensure that quality and timelines for content delivery are agreed and maintained with their markets and maintain an open dialogue on the feedback of the services.
- Requires leadership, communication, project management and critical thinking skills along with high cultural awareness to effectively lead and deliver successful global production supported by a globally based multi-cultural team.
- Works with the market to ensure all necessary communications and change management activities are delivered to the region and/or local marketing company for new content solutions.
- Drives efforts to prioritize work and establish delivery schedules that meet client needs and team capacity.
- Identifies potential new production capabilities to support operational/value expansion and proactively shares them with GCO colleagues and leadership.
- Leverage reporting and utilization metrics to communicate overall adoption of GCO production. Where there are gaps, work with GCO Leadership and colleagues to identify opportunities for improvement to increase efficiency.
- GCO services are delivered through outsourced partners in conjunction with AZ dedicated resources. This role demands an understanding of supplier infrastructure to ensure continuous value optimisation for AstraZeneca. It also requires a continuous review of demand and capabilities that our partners need to provide to make sure they are aligned to the market’s needs.

**Reporting Relationships**

The GCO Content Delivery Associate indirectly leads a team conformed by onsite Designers, Digital Content Specialists, Medical Writers and an offshore Account Manager from our production partner that are accountable for the project delivery related to GCO production as well as a Content Factory supporting the region.

The GCO Content Delivery Associate is responsible to ensure any deployed resources, are a “right fit” both in terms of skill sets and cultural awareness as well as comply with all appropriate AZ Code of Conduct policies and procedures.

**Essential Requirements**:

- ** Education**: Bachelor’s Degree
- ** Experience**:
Relevant experience and a depth of knowledge in the following areas:

- Minimum of 2 years within Pharmaceutical or Healthcare Industry
- Excellent interpersonal, presentation, facilitation and negotiating skills
- Solid communication skills. Native Spanish and oral and written fluency in Business English
- Proven track record working cross functionally with high level of commitment and follow through
- Program management experience including risk mitigation & planning associated with operational or technical delivery.
- Supplier Management Experience
- Financial performance accountability
- Ability to build trusted relationships with Sr. Leadership and other key Stakeholders
- Leadership, coordination of resources and influence without authority.
- Managing and driving innovation and continuous improvement
- Proficiency in Microsoft Office (Word, PowerPoint and Excel)
- Moderate level of international travel required

**Desirable requirements**:

- Sales Experience
- Local and/or Global Brand Marketing Experience
- Digital Marketing Experience and Omnichannel campaigns
- Knowledge or experience with Agile ways of working
- Design skills
- HTML/CMS knowledge

**Values**:

- We Play to Win
- We are Entrepreneurial
- We put Patients first
- We do the right thing

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