Booking Manager

**About iMAR**:
iMAR Entertainment is an entertainment marketing agency that specializes in producing and curating experiences that power the promotions, incentives, and rewards programs of businesses around the world.

**About the role**:
Do you have a passion for global events and pop culture and a background in the travel industry? This role may be the role for you. iMAR is currently looking for a Booking Manager to maintain top-tier experience packages in travel, music, sports, and entertainment. Bonus points if you are a self-starter with experience working in a small (but mighty) team.

This role will involve booking, confirming, and managing changes for packages that satisfy clients' promotional and business needs. These experiences could run the gamut from a culinary odyssey through Greece to a "World Tour" including five concerts in five different countries across the world.

In addition, you will also be asked to research and suggest potential events, activities, and travel providers for new experience packages. Our client needs are diverse, so anything from a Kenyan luxury safari for 40 travelers to the perfect Father's Day fishing trip in Islamorada is fair game

**Responsibilities**:

- Utilize booking systems and online platforms to secure reservations for flights, hotels, rental cars, and other travel-related services at the direction of the Concierge Manager.
- Confirm reservations, manage booking changes, and handle cancellations as needed.
- Create and maintain accurate records of travel bookings and reservation numbers
- Lead creation of guest itineraries with accurate reservation details and information.
- Maintain a database of trusted travel suppliers, accommodations, and other vendor accounts.
- Research pricing and suggest potential hotels, activities, and travel providers for new experience packages and itineraries at the direction of the [Category Manager - Experiences.]
- Direct Support Agents on additional booking support as needed.
- Provide live support via text and/or trip chat to active travelers regarding their bookings and reservations as needed.

**Qualifications**:

- Knowledge of travel reservation systems and online booking platforms.
- Familiarity with geography, travel regulations, and popular travel destinations.
- Previous experience in travel agency or related.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong communication and interpersonal skills.
- Highly organized and process-oriented.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Location / Travel**:

- Remote/Hybrid - this role is remote with the ability to travel as needed, but being Los Angeles-based is a plus.

**Work environment**:The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee will work indoors while sitting at a desk and working on a computer for prolonged periods of time. The Employee is occasionally exposed to staircases and the noise level in the work environment is usually moderate.

**Physical demands**:The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the Employee is regularly required to stand, walk, and talk or hear. The Employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The Employee is occasionally required to sit and taste or smell.  The Employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- iMAR Entertainment is an equal opportunity employer._

Tipo de puesto: Jornada completa

Horario:

- De guardia
- De lunes a viernes
- Disponibilidad fin de semana

Ubicación del trabajo: Empleo remoto