Customer Service Officer

hace 4 semanas

Barcelona, España AMMEGA A tiempo completo

Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts?

For our AMMEGA’s CS DEPARTMENT in Our BU **Ammega Belting Spain S.A.U.** we are currently looking for a:
**Customer service specialist**

As a Customer Service Specialist, you will be a key person for our Customer Service dept.. In this role, you will be based in Barberà del Vallès, Spain.

A day in the life of a Customer Service can looks like
- Enter, Proceed & Monitor Customer PO’s and QO’s and coordinate delivery and clients’ requirements
- compliance with timings is mandatory
- Manage/co-ordinate the order, prepare & produce professional from start to finish
- Active follow-up of outstanding quotes
- Receive & respond to all customer complaints & follow the customer complaint
- As a Salesforce user, ensure the systems is updated and maintained; liaise with both internal and clients
- Create a solid coordination with all departments in order to understand and communicate to customers all requirements Collaborate with internal teams to represent the voice of the customer.
- Multi-tasking is a way of life at Ammeraal Beltech. You will oversee the end-to-end resolution of your customer case and may be bouncing between a number of different internal and external systems
- Liaise with the accounts department regarding customer credit
- Manage office phone calls in coordination with the other team members of the Customer Service
- Always represent the Company in a professional manner, both internally and externally.

We are looking for you to have:

- A minimum of 2 years' experience in a similar position, commercial acumen is needed
- Preferably with experience in the belting market (but it´s not mandatory).
- Able to work with cross-functional teams.
- Fluent in Spanish and English, to communicate with local and global teams.
- Strong problem-solving skills (without issues to roll up sleeves and get the job done).
- Excellent interpersonal skills
- Positive team spirit
- Entrepreneurial and customer focus
- Learning agility
- Technical affinity would be a plus.
- Strong interpersonal skills, works and communicates well with internal colleagues and external customers.
- Energetic and proactive initiator; must present a professional and articulate image.
- Able to work to deadlines, excellent organizational skills.
- Works well with mínimal supervision; self-discipline and motivation
- Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM Salesforce package is beneficial

What we offer you:
The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include
- Competitive salary package

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