Customer Service Officer
hace 3 semanas
JOIN THE TEAM
In addition to its own products, BASF Española S.L. markets more than 5,000 products from the BASF Group: chemical, organic and inorganic products, catalysts; phytosanitary products, plastic materials, dispersions and raw materials for the inks, paints, plastics, paper, ceramics and cosmetics industry.
RESPONSIBILITIES
BTC is BASF's in-house distributor that supplies a wide range of performance chemicals to a variety of industries and applications including coatings, adhesives, plastics, lubricants, homecare and personal care . As an CSO, your responsibilities will include:
Take full Accountability of the Order to Cash process.
Act as first point of contact for all enquiries for assigned customers and Account Managers.
Maintain close contact with OTC linked internal departments to ensure that the needs and requirements of our customers are met within the capabilities of the business.
Efficient processing and progression of customer orders, communicating with the customers throughout the whole order to cash process. Evaluating trends in customer orders to ensure customers are ordering at optimum levels.
Establish strong relationships with customers to optimize business opportunities.
Efficient and prompt handling of customer complaints, involving the relevant stakeholders and maintain a positive perception of BTC and BASF to the customer.
Work closely within a team of CSO's and Account Managers to meet the local team and company targets.
Understand and optimally use Customer Service tools.
Be mindful of working within the Strategy and Guidelines of the BASF group. Familiarize and regularly update knowledge of the local BASF entity's legal and financial regulations to ensure compliant handling of the OTC process within the assigned area of
responsibility.
QUALIFICATIONS
Degree in business, economics and/or Supply Chain or proven experience in Customer Service environment role.
Language of assigned customer base and proficient English language skills orally and in writing.
Excellent communication and interpersonal skills with the ability to build relationships with customers and internal network.
Excellent knowledge of SAP, PC skills and MS Office programs.
Strong problem-solving skills, with the ability to identify root causes and implement effective solutions.
BENEFITS
We offer a wide range of responsibilities and improve the opportunities for our employees with on-the-job training, supported by an involved and competent team.
Do you have any question regarding the position?
Sara Prado (Talent Acquisition)
ABOUT US
BASF is the world's leading chemical company. We offer intelligent solutions for our customers and move towards a sustainable future. To this end, we promote the recruitment of people with different profiles around the world, which offers multiple opportunities for professional development. For us, both performance and personality count, regardless of gender, age,nationality, sexual identity, disability or ideology. Thus, at BASF, opportunities become professional careers.
At BASF, the chemistry is right.
Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
-
Customer Service Officer
hace 4 semanas
Barcelona, Barcelona, España BASF SE A tiempo completoJOIN THE TEAMIn addition to its own products, BASF Española S.L. markets more than 5,000 products from the BASF Group: chemical, organic and inorganic products, catalysts; phytosanitary products, plastic materials, dispersions and raw materials for the inks, paints, plastics, paper, ceramics and cosmetics industry.RESPONSIBILITIESBTC is BASF's in-house...
-
Customer Service
hace 1 mes
Barcelona, Barcelona, España NUTRITION & SANTE S.A.S A tiempo completoNutrition & Santé somos una empresa multinacional en continuo desarrollo y líder en el sector de la nutrición y dietética, con marcas como BIMANAN, BICENTURY, ISOSTAR, GERBLE, BIFORM, NATURSOY y otros. Nuestra misión es fomentar la nutrición activa y natural en la vida cotidiana.Estamos buscando un/a CUSTOMER SERVICE, que no solo tenga conocimientos y...
-
Client Service Officer
hace 1 día
Barcelona, Barcelona, España Deutsche Bank A tiempo completoPosition OverviewOverview [Business/Role Specific Description]The Customer Service Officer is accountable for the day to day support of corporate clients within RTM Corporate Bank and the maintenance of account and products. This is done in team coordinated manner by leveraging the corporate cash service teams in other countries and supported by state of the...
-
Customer Service Team Lead
hace 1 día
Barcelona, Barcelona, España Blu Selection A tiempo completoIf you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. Your responsibilities and impact as a Customer Service Team Lead will be:Leading and motivating a team of customer service representatives to achieve performance targets and deliver...
-
Customer Service Team Lead
hace 1 día
Barcelona, Barcelona, España Blu Selection A tiempo completoIf you can anticipate a fulfilling experience marked by chances to lead, mentor others, and spearhead impactful project management initiatives, this job offer is for you. Your responsibilities and impact as a Customer Service Team Lead will be:Leading and motivating a team of customer service representatives to achieve performance targets and deliver...
-
Customer Service- Inglés y Francés-
hace 7 días
Barcelona, Barcelona, España Page Personnel A tiempo completo¿Dónde vas a trabajar? Compañía referente del sector químico industrial localizada en Montornès (Barcelona). ¿Qué harás en tu nuevo puesto? Customer Service- Inglés y Francés- (h/m)- Valles Oriental, se encargará de:Gestión Integra de los pedidos de exportación: Introducción del mismo en el sistema, contacto con almacén y producción,...
-
Customer Service- Barcelona-
hace 1 semana
Barcelona, Barcelona, España Page Personnel A tiempo completo¿Dónde vas a trabajar? Empresa multinacional del sector farmacéutico localizada en Barcelona. ¿Qué harás en tu nuevo puesto? Customer Service- Barcelona- (h/m), se encargará de: Tramitación de pedidos de todas las áreas comerciales. Gestión de los avisos de devolución.Actualización de los cambios de tarifas de los productos y precios especiales...
-
Attorneys' Customer Service
hace 1 día
Barcelona, Barcelona, España Blu Selection A tiempo completoAre you ready to take on the challenge of delivering exceptional support to curators, judges, the registry, the prosecutor's office, as well as companies and private individuals using our digital platforms?Become the key player in ensuring outstanding service delivery and addressing the diverse needs of our valued users. Are you up for the task? Your...
-
Customer Service- Inglés Alto
hace 5 días
Barcelona, Barcelona, España Page Personnel A tiempo completo¿Dónde vas a trabajar? Importante empresa textil ubicada en Terrassa (Barcelona). ¿Qué harás en tu nuevo puesto? Customer Service- Inglés Alto - Terrassa(h/m), se encargará de: Gestión de pedidos internacionales.Tramite de documentación de exportación.Contacto con clientes y proveedores.Resolución de incidencias y reclamaciones.Contacto con...
-
Customer Service Manager- Barcelona-
hace 3 semanas
Barcelona, Barcelona, España Page Personnel A tiempo completo¿Dónde vas a trabajar? Compañía referente del sector educativo localizada en Barcelona. ¿Qué harás en tu nuevo puesto? Customer Service Manager- Barcelona- (h/m), se encargará de:Gestión de un equipo de 2 personas. Fijación de tareas al equipo y control de las mismas. Análisis de KPIs y elaboración de reports con acciones de mejora. Focalización...
-
DANONE Customer Service
hace 2 semanas
Barcelona, Barcelona, España GRUPO ADECCO A tiempo completo¿Tienes experiencia como Customer Service y te gustaría emprender una nueva experiencia en una empresa tan importante como DANONE?No dudes en leer esta ofertaTrabaja para Danone gestionando los clientes de su cartera en todos los temas relacionados desde el pedido hasta el cobro ( Order to Cash ), gestión de proyectos para asegurar la mejora continúa,...
-
Customer Service Marítimo
hace 2 semanas
Barcelona, Barcelona, España GRUPO ADECCO A tiempo completoEstamos buscando personal para una importante empresa que ofrece servicios logísticos y operativos a nivel marítimo, para el departamento de agencia marítima, en una posición como Customer Service MarítimoLas funciones del puesto son:Realización del booking, teniendo en cuenta contrato a utilizar, tratando de optimizar los contratos especiales...
-
Customer Service Comercial Temporal
hace 1 semana
Barcelona, Barcelona, España Page Personnel A tiempo completo¿Dónde vas a trabajar? Empresa del sector Textil. ¿Qué harás en tu nuevo puesto? Reconversión de clientes.Activación de Job Leads / Oportunidades comerciales.Seguimiento de clientes.Asesoramiento. ¿A quién buscamos (H/M/D)? Experiencia en Customer ServiceCastellano nativo.Se valoran otros idiomas. ¿Cuáles son tus beneficios? Salario...
-
Customer Service Comercial Temporal
hace 1 semana
Barcelona, Barcelona, España Page Personnel A tiempo completo¿Dónde vas a trabajar? Empresa del sector Textil. ¿Qué harás en tu nuevo puesto? Reconversión de clientes.Activación de Job Leads / Oportunidades comerciales.Seguimiento de clientes.Asesoramiento. ¿A quién buscamos (H/M/D)? Experiencia en Customer ServiceCastellano nativo.Se valoran otros idiomas. ¿Cuáles son tus beneficios? Salario...
-
Customer Service Agent
hace 3 semanas
Barcelona, Barcelona, España Cooltra A tiempo completoCooltra is looking for talent to fill its vacancies in the Customer Service department at the Barcelona Headquarters. About the roleAs the ideal candidate , you will be the most visible face of our service to our customers: answering the need for help, activating new accounts and answering queries and handling complaints. What you will doYou will be...
-
Customer Service with Dutch
hace 3 días
Barcelona, Barcelona, España Randstad A tiempo completoDo you have experience as a Customer Service? Do you have a native level of Dutch? If so, this offer is for youOUR CLIENT: Leading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions. They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back...
-
Customer Service Manager con Inglés B2
hace 3 días
Barcelona, Barcelona, España Page Personnel A tiempo completo¿Dónde vas a trabajar? Importante empresa con sede en Olesa de Montserrat ¿Qué harás en tu nuevo puesto?Coordinar el día a día del equipo de customer service/atención al cliente (3 personas a cargo)- Gestión de las grandes cuentas de la empresa- Gestionar con el equipo las peticiones recibidas por el equipo comercial (pedidos)- Asistencia a ferias...
-
Customer Service-Contrato temporal- Barcelona
hace 6 días
Barcelona, Barcelona, España Page Personnel A tiempo completo¿Dónde vas a trabajar? Importante compañía del sector Retail. Localizado en Cornella. ¿Qué harás en tu nuevo puesto? Customer Service-Contrato temporal- Barcelona, se encargará de: Recepción de llamadas para gestionar pedidos y/o incidenciasResolverá incidencias específicas, facilitando la información solicitada por los clientes telefónicamente...
-
Technical Customer Service Advisor
hace 1 día
Barcelona, Barcelona, España Blu Selection A tiempo completoDo you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?Then this job in sunny and vibrant Barcelona might be for you Your responsibilities and impact working as a Technical Customer Service Specialist will be:Supporting customers with inquiries...
-
Customer Service Intern
hace 1 día
Barcelona, Barcelona, España Revlon Inc. A tiempo completoAt Revlon, we're passionate about all things beauty and inspiring women to 'Live Boldy'. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of...
