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Customer Success Retention Intern
hace 4 meses
Company Description
Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.
**Job Description**:
Based in the company's headquarters in Barcelona, you will be part of the Customer Success department. This position is an exciting opportunity for a young, multilingual professional who is interested in business administration. The internship involves 3 departments (finance/customer success/sales) and as a part of the program you will be trained by all of them. This is a unique chance to participate in rotational program and to explore different fields.
**Main Responsibilities**:
- Working proactively with the sales and customer success team on pipeline reviews to ensure timely updates
- Processing Renewals contracts and releasing of renewals orders
- Managing disputes related to contract management
- Checking renewal orders in the system for accuracy
- Driving increase of renewal value by improving company renewals KPIs
**Qualifications**:
- ** Studying a Bachelor in Business Administration or similar field**:
- **Possibility to sign an internship agreement with your University**:
- Detail orientation and sense accuracy
- Ability to adapt to a fast-changing environment and handle pressure at monthly closing
- Strong communication, problem solving, and analytical skills required
- Fluent in English and Spanish
- Proactivity and being organized are highly valued
Additional Information
- Wellness sessions
- Subsidized gym membership
- Free coffee, tea, fresh fruit at the office
- Flexible working hours & hybrid model of work
- Brand new offices located in the center of Barcelona
- International team and fantastic work environment
- Team building activities and charity donation programs
- Discounts on Private health insurance, ticket restaurant, transport, etc.
- Compressed hours on Fridays during the summer
