Intern Customer Success Manager – French Speaker F/M/X

hace 3 semanas

Barcelona, España Littlebig Connection A tiempo completo

Job description LittleBIG Connection is actively looking for an Intern Customer Success Manager
Your LittleBig responsibilitiesYou will join our teams in Barcelona as an Intern Customer Success Manager to play a key role in ensuring the continued success and development of our rapidly growing customer base.Our Customer Success team is founded on the principle that successful customers will continue to grow with us.
As an Intern Customer Success Manager, you will support the Customer Success team in ensuring that clients achieve their objectives through effective use of the platform, which involves a blend of client relationship management, data analysis, and process improvement tasks, all aimed at enhancing client satisfaction and retention.• Process improvement within the Customer Success Team (~40%)You will work on auditing and improving internal processes related to customer success, such as ensuring compliance with contract terms or optimizing the use of their tools and resources.• Tools Optimization: Help optimize the use of customer success tools, such as Jira, Airfocus, and AI-driven platforms.
You will identify inefficiencies in how these tools are used and suggest improvements to streamline processes.
This includes collaborating with the Product and CSM teams to enhance collaboration, creating handbooks to standardize best practices, and integrating AI solutions to automate tasks and enhance efficiency.• Internal Audits: Conduct internal audits of customer success processes to identify areas for improvement.
This will include evaluating the efficiency of the account structure or how well communication flows between teams.
1.
Data Analysis and Reporting (~30%)You will analyze client data to monitor key performance indicators (KPIs), track progress against objectives, and identify areas for improvement.
This will involve updating dashboards, preparing reports, and providing insights to the Customer Success team.• KPI Monitoring: Regularly track and analyze key performance indicators (KPIs) relevant to customer success, such as usage rates, customer satisfaction scores, and retention metrics.
The intern would update dashboards and ensure that the data is accurate and up to date.• Trend Analysis: Identify patterns or trends in client behavior that could indicate areas of improvement or potential risks and suggest proactive outreach.2.
Participating in Strategic Planning (~30%)You will contribute to the development of strategies for improving client engagement and retention, including working on initiatives like Quarterly Business Reviews (QBRs) and account planning.• Meeting Participation: Attend client meetings, both internal and external, to observe how experienced Customer Success Managers interact with clients, resolve issues, and drive success.
This learning experience is crucial for understanding real-world customer success challenges.• QBR Preparation: Assist in preparing for Quarterly Business Reviews (QBRs) by compiling data, creating presentations, and drafting agendas.
You will also attend these meetings to observe and take notes.Candidate Profile: • Currently pursuing a degree in Business, Management, IT or a related field.• Fluent in French and English.• Be full of enthusiasm and possess great relationship skills.• A strong interest in Project Management.• Strong analytical skills and attention to detail.• Eager to learn and develop skills in Customer success and SaaS platforms.• Excellent communication and organizational skills.• Ability to work effectively in a fast-paced, international environment.
We are looking for our future teammate, so if you think you fit the profile, don't hesitate to applyWe look forward to meeting you What can you expect?LittleBig Connection is proud to be an equal-opportunity workplace.
We are committed to promoting diversity within the workforce and creating an inclusive working environment.
For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics

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