Customer Success Manager

hace 1 semana

Barcelona, Barcelona, España LittleBig Connection A tiempo completo
Customer Success Manager - French Speaker

We are seeking a highly motivated and detail-oriented Customer Success Manager to join our team in Barcelona. As a Customer Success Manager, you will play a key role in ensuring the continued success and development of our rapidly growing customer base.

Key Responsibilities:
  • Process improvement within the Customer Success Team (~40%): You will work on auditing and improving internal processes related to customer success, such as ensuring compliance with contract terms or optimizing the use of their tools and resources.
  • Tools Optimization: Help optimize the use of customer success tools, such as Jira, Airfocus, and AI-driven platforms. You will identify inefficiencies in how these tools are used and suggest improvements to streamline processes.
  • Internal Audits: Conduct internal audits of customer success processes to identify areas for improvement.
Data Analysis and Reporting (~30%):
  • You will analyze client data to monitor key performance indicators (KPIs), track progress against objectives, and identify areas for improvement.
  • Regularly track and analyze key performance indicators (KPIs) relevant to customer success, such as usage rates, customer satisfaction scores, and retention metrics.
Participating in Strategic Planning (~30%):
  • You will contribute to the development of strategies for improving client engagement and retention, including working on initiatives like Quarterly Business Reviews (QBRs) and account planning.
  • Attend client meetings, both internal and external, to observe how experienced Customer Success Managers interact with clients, resolve issues, and drive success.

Candidate Profile:

  • Currently pursuing a degree in Business, Management, IT or a related field.
  • Fluent in French and English.
  • Be full of enthusiasm and possess great relationship skills.
  • A strong interest in Project Management.
  • Strong analytical skills and attention to detail.
  • Eager to learn and develop skills in Customer success and SaaS platforms.
  • Excellent communication and organizational skills.
  • Ability to work effectively in a fast-paced, international environment.

We are committed to promoting diversity within the workforce and creating an inclusive working environment. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.

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