Sales Assistant Italian Market
hace 4 meses
Mondraker es considerada una marca de referencia dentro del sector con un alto potencial de crecimiento, estamos presentes en más de 40 países, gracias a un equipo de jóvenes profesionales que son capaces de cumplir los sueños de nuestros clientes. El siguiente paso para conseguirlo es una estrategia de distribución directa en el Italia.
Desde el departamento de customer service se realiza una función crucial para garantizar que todos los distribuidores de Italia reciban el apoyo y el servicio de respaldo que esperan y necesitan.
Dentro de este amplio puesto se ocupará de todo, desde consultas sobre disponibilidad de existencias hasta problemas de compatibilidad de componentes y todo lo demás.
Como principal punto de contacto entre la base de distribuidores de Italia y la oficina central de Mondraker, este puesto es vital para construir y mantener relaciones sostenibles.
Las principales funciones son:
- Atención telefónica al cliente.
- Asesoramiento técnico de producto.
- Gestión de postventa.
- Gestión de pedidos.
- Dar soporte a nuestra fuerza de ventas.
- Elaboración de informes para dirección.
- Gestión de garantías e incidencias.
La posición dependerá directamente de nuestro responsable de customer service.
El puesto tiene carácter estable y está ubicado en nuestro HQ.
- Nível italiano nativo.
- Conocimiento técnico del producto.
- Experiência en atención al cliente.
Se Valorará:
- Manejo ERP-SAP
- Nível de inglés B2 - C1
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