Service Desk Intern
hace 3 meses
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
Job Description
Service Desk Team is responsible of completing internal customer requests, match movements of customers in DQS system, take the necessary actions to correct errors related to customer transactions and take preventive actions to ensure that customer satisfaction is maximized.
As a Service Desk Intern, you will be able to learn how to:
- Maintain accurate and up-to-date Salesforce Database.-
- Maintain compliance with policies and procedures.-
- Drive improvements in the control and management of master data.-
- Conduct master data audits on existing and newly set up customers.-
- Provide support on Customer transactions.-
- Analyze and report key performance indicator results for Customer Data, enhancement queue, benchmark results and identify improvement opportunities.-
- Assist with writing documentation as needed for customer database, policies, standards, controls and procedures and train accordingly.Key Accountabilities:
- Help process improvement & Control.-
- Learn cross functional versatility across SD function.-
- Collaborate on customer experience projects.-
- Learn how to map and detail process changes to develop new SOP.Qualifications:
- Bachelor’s Degree or equivalent.**Experience**:
- Experience in similar position.-
- Proven experience in problem solving.Skills and Knowledge:
- Personal: Analytical, excellent listener, potential leader, relationship builder, team player, strategic thinker, excellent communicator, versatile.-
- Technical: High level of knowledge in SAP, Salesforce, MS Excel mandatory. Good knowledge of the transactional model also valuable.Languages:
- English-
- Desirable: Other EU languages Preferred Education
Bachelors
Preferred Level of Work Experience
Not Indicated
Remote Type
Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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