Field Support Videconferencing

hace 2 semanas

Madrid, España Capgemini A tiempo completo

Hello We are CAPGEMINI

We are very lucky to work in a sector that is leading the evolution towards a sustainable and inclusive future. The technology. The catalyst for so many solutions that we need now more than ever.

We are 360,000 PEOPLE around the world moving forward together and driven by the same passion.

No matter where we are, we can be at home, in the office, a thousand kilometers away from each other, but we are aware that OUR WORK COUNTS.

No matter what moment of life we are in, we are DIVERSE in age, gender, nationality, familywe have been certified in Diversity and as an ETHICAL company more than 9 years in a row

It doesn't matter if you are living your growth stage in life, LEARNING and TRAINING at all hours or if you need to consolidate yourself and appreciate FLEXIBILITY, CONCILIATION and tax and social BENEFITS to combine your personal and professional life. What really matters is that you can feel that you are WHERE YOU SHOULD BE to get the future you want.

**Onsite Level 1 Support Technician for Video Conferencing**

We are seeking a dedicated Onsite Level 1 Support Technician to provide exceptional support for videoconferencing services

Key Responsibilities

1 Equipment Management o Assist in the reception transportation unpacking installation testing movement removal and resetting of videoconferencing equipment including Cisco systems screens microphones speakers and audio video systems under the guidance of Level 1

2 technicians o Support datacenter operations including servers and VG gateways Inventory and Stock Management o Manage stock inventory and ensure accurate documentation o Update the Configuration Management Database CMDB for both production and stock items

Preventive Maintenance o Conduct routine checks and preventive maintenance visits to ensure optimal room conditions

Onsite Support o Provide onsite support for videoconferencing systems o Address incidents and requests updating

IT Service Management ITSM tools REMEDY with precise information

Event Support o Assist in the preparation and execution of events ensuring all videoconferencing technology operates smoothly

Testing and Documentation o Perform hardware tests and installations as needed o Update and maintain documentation related to equipment and processes

Soft Skills: Excellent teamwork and collaboration skills, Strong sense of customer service and responsiveness to client needs, Ability to handle specific customer requests with professionalism and efficiency

Requirements Fluent in English. Working model 100 onsite

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