Field Support Specialist

hace 2 meses

Madrid, España Nova Biomedical Gmbh A tiempo completo

Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.
Reports directly to the national Sales Manager.
Strong working relationship with Nova's European Technical Support department.
Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.
Job Summary and/or Key Objectives Plans, schedules and delivers emergency and proactive onsite and remote support on all Nova product lines to customers in his/her assigned geographical territory.
Installs and maintains Nova products at customer site and performs on site operator trainings as needed.
Delivers telephone and email support on technical and application related questions to customers.
Essential Responsibilities and Accountabilities Maintains close and direct customer contact during product implementation projects and follows up with after sales customer complains.
Assists to manage quality related activities (investigations, complaints, corrective actions).
Technical Service focal point with external provider.
IT specialist (including internal technical support).
Works closely with local Product Specialist and Account Sales Managers to support on site product evaluation and demonstration activities for all Nova products.
Provides comprehensive documentation of all technical support interventions and maintains the TMS- and technical support CRM database.
Attends local and European Technical support conference calls and meetings.
Qualification Advanced technical or clinical laboratory background.
Strong technical affinity with 'hands on' attitude.
Work experience in a field service/technical support role.
Proven work experiences in the MD-, IVD- or BioTech industry (2-3 years).
Very good self-organization and customer communication skills.
A good balance of team player skills and ability to work independently IT-Network administration skills are a plus.
Good English language skills (written and oral).
Location Madrid Area (remote).
Ability to travel up to 80% of total work time within the assigned geographical territory.
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