Field Support Specialist
hace 2 días
Nova Biomedical is an Equal Opportunity Employer in compliance with Affirmative Action in hiring and promoting women, minorities, veterans and individuals with disabilities.
- Reports directly to the national Sales Manager.
- Strong working relationship with Nova’s European Technical Support department.
- Strong working relationship with the local Product Applications Specialist, Sales Team and administrative functions.
Job Summary and/or Key Objectives
- Plans, schedules and delivers emergency and proactive onsite and remote support on all Nova product lines to customers in his/her assigned geographical territory.
- Installs and maintains Nova products at customer site and performs on site operator trainings as needed.
- Delivers telephone and email support on technical and application related questions to customers.
Essential Responsibilities and Accountabilities
- Maintains close and direct customer contact during product implementation projects and follows up with after sales customer complains.
- Assists to manage quality related activities (investigations, complaints, corrective actions).
- Technical Service focal point with external provider.
- IT specialist (including internal technical support).
- Works closely with local Product Specialist and Account Sales Managers to support on site product evaluation and demonstration activities for all Nova products.
- Provides comprehensive documentation of all technical support interventions and maintains the TMS- and technical support CRM database.
- Attends local and European Technical support conference calls and meetings.
Qualification
- Advanced technical or clinical laboratory background.
- Strong technical affinity with ‘hands on’ attitude.
- Work experience in a field service/technical support role.
- Proven work experiences in the MD-, IVD- or BioTech industry (2-3 years).
- Very good self-organization and customer communication skills.
- A good balance of team player skills and ability to work independently
- IT-Network administration skills are a plus.
- Good English language skills (written and oral).
Location
- Madrid Area (remote).
- Ability to travel up to 80% of total work time within the assigned geographical territory.
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