Field Software Support Specialist

hace 3 semanas

Madrid, España Elekta Ab A tiempo completo

.Field Software Support Specialist Apply remote type Remote locations Madrid time type Full time posted on Posted 2 Days Ago time left to apply End Date: January 6, 2025 (22 days left to apply) job requisition id R2023-1924 Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta. Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details We don't just build technology, we build hope. Join our dedicated team as a Field Software Support Specialist , where your expertise will make a real difference in the lives of patients and healthcare professionals. In this role, you will be at the forefront of supporting the Elekta product family and associated third-party products, ensuring seamless operation and addressing product issues with efficiency and care. You will engage directly with customers through phone, email, and our customer portal, providing timely and professional support while prioritizing the clinical impact of each case. Your strong communication and interpersonal skills will be essential as you build relationships with our clients, helping them navigate any challenges they encounter. We are looking for individuals who are passionate about technology and customer service, with a desire to expand their knowledge and grow within our support team. If you thrive in a collaborative environment and are committed to delivering exceptional support, we invite you to apply and become a key part of our mission to enhance healthcare delivery. What you'll do at Elekta Your role will include (but not limited to): Primary resource for answering phone calls from customers seeking product support. Troubleshoot product issues in a live clinical environment. Prioritize activities to ensure clinical system down problems receive immediate attention. Document all support activities in line with Elekta policies and procedures. Resolve and/or escalate cases as required. Attend internal and external training as required. Demonstrate knowledge and skills obtained from training. Visit customer sites to investigate and resolve product issues. Prioritize and manage cases in an efficient and professional manner. Communicate with customers to understand the problem, localize the origin, and troubleshoot efficiently to bring about swift resolution. Clearly explain to the customer what steps are necessary to diagnose and resolve the problem so that they are fully aware of the implications and timescales involved. Escalate and seek advice and assistance as required to ensure all issues are managed to a satisfactory resolution in the fastest possible time

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    hace 3 semanas

    Madrid, España Elekta Ab A tiempo completo

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    hace 1 mes

    Madrid, España https:www.linkedin.comcompany9359 A tiempo completo

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    Madrid, España https:www.linkedin.comcompany9359 A tiempo completo

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