Field Software Support Specialist Cee Indirect

hace 1 día

Madrid, España Elekta Ab A tiempo completo

.Field Software Support Specialist CEE Indirect Apply locations: Warsaw, Paris, Madrid, Agrate BrianzaTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: December 15, 2024 (13 days left to apply)Job requisition id: R2024-2194Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta.Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more detailsWhat you'll do at Elekta:Your role will include (but not too limited to):The Field Software Support Specialist is the central point of contact for our customers within the assigned territory for service-related topics concerning Elekta software solutions and their interfaces to third-party products. The key activity of the role is to support customers with their product issues by taking ownership of planning, prioritization and completion of service activities in Windows Server and SQL-based clinical customer environments with the help of remote support and on-site visits to the customer. In addition, the Field Software Support Specialist is responsible for the first-level training of the local service organization to improve software expertise.Responsibilities:Central contact person for our customers within the assigned area for service-relevant topics regarding Elekta software solutions and their interfaces to third-party productsPerform proactive service through remote monitoring of the assigned systemsPrimary resource for answering phone calls from customers seeking product support.Troubleshoot and resolve technical product issues in Windows-Server and SQL-based clinical customer environments in a timely mannerPrioritize, plan and execute service activities to ensure that customer inquiries are processed promptly and answered to the customer's complete satisfaction in the shortest possible timeDocument all customer incidents and technical solutions in accordance with Elekta policies and local regulationsManage customer expectations and facilitate clear communication between different stakeholders within the hospital environment and within ElektaEscalate and document complex issues to the appropriate teams within Elekta to ensure quick resolution timesBe flexible to visit customer sites for troubleshooting purposes at short notice.Create, plan and deliver first-level trainings for the local hardware service organization to improve software expertiseBe the owner of the customer satisfaction on Elekta software products and proactively propose improvementsConstant exchange of information with Service and Sales Management on current issues or problems that could affect customer satisfaction

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