Field Software Support Specialist CEE Indirect

hace 1 mes

Madrid, España Elekta AB A tiempo completo
Field Software Support Specialist CEE Indirect

Apply locations: Warsaw, Paris, Madrid, Agrate Brianza

Time type: Full time

Posted on: Posted 2 Days Ago

Time left to apply: End Date: December 15, 2024 (13 days left to apply)

Job requisition id: R2024-2194

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details

What you’ll do at Elekta:

Your role will include (but not too limited to):

The Field Software Support Specialist is the central point of contact for our customers within the assigned territory for service-related topics concerning Elekta software solutions and their interfaces to third-party products. The key activity of the role is to support customers with their product issues by taking ownership of planning, prioritization and completion of service activities in Windows Server and SQL-based clinical customer environments with the help of remote support and on-site visits to the customer. In addition, the Field Software Support Specialist is responsible for the first-level training of the local service organization to improve software expertise.

Responsibilities:

  • Central contact person for our customers within the assigned area for service-relevant topics regarding Elekta software solutions and their interfaces to third-party products
  • Perform proactive service through remote monitoring of the assigned systems
  • Primary resource for answering phone calls from customers seeking product support.
  • Troubleshoot and resolve technical product issues in Windows-Server and SQL-based clinical customer environments in a timely manner
  • Prioritize, plan and execute service activities to ensure that customer inquiries are processed promptly and answered to the customer's complete satisfaction in the shortest possible time
  • Document all customer incidents and technical solutions in accordance with Elekta policies and local regulations
  • Manage customer expectations and facilitate clear communication between different stakeholders within the hospital environment and within Elekta
  • Escalate and document complex issues to the appropriate teams within Elekta to ensure quick resolution times
  • Be flexible to visit customer sites for troubleshooting purposes at short notice.
  • Create, plan and deliver first-level trainings for the local hardware service organization to improve software expertise
  • Be the owner of the customer satisfaction on Elekta software products and proactively propose improvements
  • Constant exchange of information with Service and Sales Management on current issues or problems that could affect customer satisfaction.

What You Bring

  • Completed studies in a field of information technology or similar engineering sciences
  • Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential.
  • Experience in medical imaging, linear accelerators and/or clinical use of radiotherapy products is desirable
  • Experience in a support environment is desirable
  • Excellent knowledge of local language and good knowledge of English, both written and spoken
  • Strong analytical skills with an excellent feel for dynamically changing situations and priorities
  • Interest and curiosity in acquiring knowledge independently.
  • Strong communication skills and enjoy interacting with people
  • High degree of self-organization, ability to work in a team and personal responsibility
  • Exceptional self-motivation and flexibility
  • Able to travel up to 20% and it would be ideal if you lived close to an airport, around a 2-hour drive, as travel will be required for this position.

What you’ll get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.

  • Group Income Protection
  • Private Medical Insurance
  • Pension
  • Dependents’ Pension
  • Training programme
  • Bonus Scheme Policy
  • Flexible working hours
  • Life Assurance

Hiring process

We are looking forward to hearing from you Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Joanna Kozyra at Joanna.Kozyra@elekta.com.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.

About Elekta

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders. More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope.

Elekta is headquartered in Stockholm, Sweden, with presence in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow @Elekta on Twitter and on LinkedIn.

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