Customer Experience

hace 5 meses

Calafell, España MediaMarkt A tiempo completo

**Tus tareas**:
Como **Customer Experience & Services Manager**, brindarás una experiência de cliente omnicanal consistente y excelente. Tus tareas incluyen:

- Analizar la satisfacción del cliente en la tienda, identificar los potenciales de esto y derivar planes de mejora y acción junto con el/la gerente de la tienda.
- Implementar la estrategia de servicio nacional especificada.
- Ser el punto de referencia con el cliente, así como ser el primer punto de contacto.
- Ser responsable del NPS de la tienda.
- Asegurar la realización de todas las tareas de gestión de la experiência del cliente
- Coordinar las actividades y campañas relacionadas con el cliente junto con el equipo de ventas.
- Dirigir y formar al equipo
- Organizar y gestionar el equipo de atención al cliente de la forma más eficiente posible para satisfacer a los clientes.
- Seguimiento cualitativo y cuantitativo de los elementos que forman parte de la experiência del cliente.
- Dinamizar la tienda: Asegurar que todos los equipos de la tienda están orientados y capacitados para ofrecer la mejor experiência de cliente.
- Liderar y desarollar a los equipos
- Fidelizar a los clientes, velar por la calidad de respuesta, solucion y timings en la comunicación con los clientes.
- Asegurar el tratamiento de consultas y reclamaciones y asegurad que se están ofreciendo soluciones correctas a las reclamaciones.
- Gestión de reclamaciones oficiales: contacto con la Administración Pública o entidad mediadora que reclama, para asegurar la correcta respuesta en tiempo y forma.
- Preparación de informes periódicos sobre los resultados, sobre indicadores de experiência de cliente para la tienda y/o HQPreparación de presentaciones sobre los éxitos y oportunidades de la tienda, para impulsar los diferentes planes de acción.

**Tu perfil**:
Te encanta interactuar con la gente y te apasiona la tecnología innovadora. Tus habilidades:
La principal función del Customer Experience Manager es garantizar una experiência de cliente omnicanal, homogénea y excelente para conseguir nuestros objetivos de ventas (productos y servicios) y fidelización con la marca
- Formación orientada al servicio (idealmente en la industria hotelera y retail o de eventos) y / o un título (doble) con enfoque en venta / marketing
- Demostrada experiência como Responsable de departamento de Customer Experience y en el desarrollo de equipos.
- ** Competencias personales.**
- Orientación al cliente y al servicio.
- Actitud emprendedora.
- Abierto al cambio.
- Flexibilidad.
- Alta capacidad de análisis.
- Poder de convicción.
- Perfil extrovertido, Inteligencia emocional y social alta.
- Orientación a resultados.
- Trabajo en equipo.
- Habilidades de comunicación.
- Capacidad de resolución de problemas y gestión de conflictos

**Sobre nosotros**:
¿Quieres formar parte del futuro del retail? Let's Go

En MediaMarkt, "Let's Go" es más que un eslogan, es una actitud. Nos encanta la tecnología y queremos insprirar a nuestros/as clientes/as y a nuestro equipo. Buscamos talento para compartir esta pasión por ofrecer la experiência de compra del futuro, junto a un equipo de más de 7.000 personas en España.

Sobre MediaMarkt

MediaMarkt es la compañia omnicanal líder en España y Europa en el sector de la distribución de electrónica de consumo y servicios relacionados. Formamos parte del grupo MediaMarktSaturn, con más de 1.000 tiendas en 13 países y un equipo de más de 52.000 personas.
En España, contamos con 110 establecimientos y la tienda Online, un Centro Logístico y HUB de Servicios en Pinto (Madrid), y las Oficinas Centrales situadas en El Prat de Llobregat (Barcelona).
Trabajamos cada día para ser la primera opción de nuestros/as clientes/as como retailer omnicanal de confianza, ofreciendo soluciones a medida en un mundo guiado por la tecnolgía.
Nuestro éxito se basa en la adaptación constante a las nuevas tendencias de consumo, la extensa variedad de productos, servicios y soluciones; y la experiência de compra ùnica y personalizada. Todo ello, con un firme compromiso para dejar un legado positivo derivado de nuestra a actividad, tanto a la sociedad como al entorno.
Nos encantará que te unas a nuestro equipo Let's Go

**Additional Benefits**:
**Job Infos**:
Location: Calafell
MediaMarkt Calafell
Department: Tienda - Cajas / Info / Service
Entrylevel: Profesionales
Type of Employement: Tiempo Completo
Working Hours: 40
Persona: Job Requisition Store Employee
Recruiter:
Recruiter: Yesenia Florez Puerta

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