Key Account Manager
hace 1 mes
**About seQura**
seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.
We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable instalments of up to 24 months.
Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.
**About the role**
As a **Key Account Manager**, you'll be at the heart of our dynamic ecosystem, working closely with both our innovative merchants and your dynamic sales and marketing colleagues. This role isn't just about managing key accounts; it's an opportunity to immerse yourself in the fast-paced world of e-commerce and payments. This role is key to market growth and is in contact with marketing, business, and sales.
**What challenges you'll be solving**
- Assist in the strategic development and expansion of our business in the Portuguese market.
- Conduct product market research to identify opportunities, trends, and key players in the Portuguese financial sector.
- Manage and nurture relationships with key accounts in the Portuguese market and propose marketing actions and campaigns to help our clients improve conversion.
- Develop account plans, conduct regular reviews, and ensure customer satisfaction through effective communication and service delivery.
- Utilize project management skills to oversee the implementation of initiatives aimed at enhancing our presence in the Portuguese market.
- Collaborate with cross-functional teams to execute projects efficiently and achieve strategic objectives.
- Propose and implement improvements to existing products, services, or processes to better align with the specific demands of the Portuguese market.
- Gather feedback from clients and collaborate with internal teams to drive continuous improvement.
- Prepare regular reports on key account performance, market trends, and competitor activities.
- Utilize data and insights to make informed decisions and optimize strategies.
**What we offer**
We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.
One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.
In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.
- 23 vacation days + 2 days of free disposal per year.
- Professional development that includes access to a language learning platform with courses available for 24 languages, including both group and private classes.
- Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.
- Health insurance discounts with Sanitas and DKV.
- Competitive salary and performance-based bonuses.
- Urban mobility by using your own bike with Kleta.
Moreover, we offer a **Wellness Program **that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.
**What you’ll need ****
- Bachelor's degree in Business, Marketing, or a related field.
- +4 years of proven experience in account management, marketing, or business development, preferably in the fintech industry.
- Strong project management skills with a track record of successfully executing complex projects.
- Experience conducting market research and analyzing data to drive business decisions.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Proficiency in Portuguese and English is essential, and knowledge of Spanish is a plus.
- Be a very creative problem solver.
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to make decisions and remain calm under pressure, particularly when dealing with challenging situations.
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