Community & Partnership Coordinator
hace 7 meses
This is a remote position based out of Spain
Since 2012, TeamUp has helped thousands of businesses take control of payments, scheduling, and member management.
**Salary**:
The salary for this role is 40000-50000 Euros per annum. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.
**Responsibilities include**:
**Engagement and Community Building**:
- Develop and execute strategies to keep TeamUp customers engaged across social media channels (e.g., Facebook, Twitter, Instagram, and LinkedIn) by sharing relevant and engaging content, responding to comments, and initiating conversations.
- Monitor community discussions, addressing queries, concerns, and feedback promptly and professionally.
- Foster a positive and collaborative atmosphere within the TeamUp online community.
- Educational Content Creation:
- Create comprehensive and user-friendly product guides that empower TeamUp customers to effectively navigate through our features, ensuring their successful use of the platform.
- Collaborate with cross-functional teams to gather insights and updates for accurate and up-to-date content creation.
**Partner Communication**:
- Own the partner content publishing and communication schedule to ensure timely delivery and campaign success.
- Foster strong relationships with partners to promote collaboration and mutual growth.
**Case Studies and Client Engagement**:
- Plan, coordinate, and execute new case studies that showcase the success stories of TeamUp clients, demonstrating the value of our solutions.
- Collaborate with the marketing and sales teams to identify potential clients for case study opportunities.
- Engage with clients to gather insights and testimonials that contribute to case study content.
**Review Campaigns**:
- Develop and execute campaigns on platforms such as G2 and Capterra to collect fresh reviews and ratings from TeamUp clients to increase our ratings on their competitive reports.
- Coordinate with marketing and customer support teams to encourage satisfied clients to leave positive feedback.
**Requirements**:
- Bachelor's degree in Marketing, Communications, Business, or related field (or equivalent experience).
- Proven experience in community management, social media management, or related roles.
- Exceptional written and verbal communication skills.
- Strong understanding of social media platforms, engagement tactics, and trends.
- Ability to distill complex concepts into easy-to-understand educational content.
- Excellent organizational skills with the ability to manage multiple projects simultaneously.
- Experience in customer advocacy, partner management, and case study creation is a plus.
- Experience in using social media management tools and analytics platforms.
- Proficiency in design and video editing software (e.g., Adobe Creative Suite, Canva, Final Cut Pro) to create engaging visual content.
- Familiarity with sports industry or sports management software is advantageous.
Join a collaborative and passionate team dedicated to making a positive impact in the sports community.
DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
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