Technical Client Manager

hace 3 meses

Madrid, España Tradedoubler A tiempo completo

**ROLE OVERVIEW**

As a Technical Client Manager, you will be fully competent and responsible for the day to day delivery of the technical support tasks, processes and delivery of client implementations (new clients, additional markets, additional products and re-implementations). You will contribute towards delivering efficient, quality implementations across Tradedoubler products and quality support to clients & colleagues within agreed SLA’s.

This role is a largely client-facing support/technical support and project management role, working towards deadlines with fast turn-around-times. You will also need to present technical solutions to non-technical people, as well as developers.

**MAIN RESPONSIBILITIES**
- Manage the Tradedoubler affiliate platform on behalf of our advertisers
- Answer and resolve technical questions from customers and colleagues.
- Maintain continuous contact with customers in a proactive manner.
- Quickly identify the advertisers’ needs in order to grow their business (business development)
- Support the sales team in meetings and calls.
- Stay updated on changes in the market.
- Document the client's evolution and any changes that may be relevant.
- Lean on the team to provide solutions and get different points of view
- Discuss results with the team periodically.
- Communicate any important client information to stakeholders.
- Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices.

**YOUR PROFILE**

You’re a results-driven professional, with strong technical knowledge and troubleshooting skills combined with a commercial mind
- set. You like working in a team as a key member, motivating others and leading by example. You are excellent at communicating complex technical concept to a non-technical audience.

You have a good knowledge of the digital marketing landscape, with good communication, presentation and interpersonal skills. You are able to prioritize tasks and handle pressure. You are organised and can multitask across different requests, projects and activities. You are very passionate about technology and likes to be proactive problem solving.

**REQUIREMENTS**
- University degree (Computing, IT Degree, software programming) or equivalent experience. We also welcome self-taught professionals
- Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML and programming languages.
- Good written and spoken communication skills
- Experience of working in a client support/customer service environment preferable
- Customer service minded
- Solutions oriented with exceptional problem-solving skills
- Professional approach
- Results driven
- Attention to detail
- Excellent Team player

**SOCIAL BENEFITS AT TRADEDOUBLER**

Working at Tradedoubler is stimulating, challenging and fun. We pride ourselves in offering an environment where everyone can contribute and make a difference to the success of our business.

We care about our employees and it is important to us that everyone is appreciated and well treated.

We recognise that our employees are the key to our success and with this in mind we offer competitive salaries and benefits as well as the opportunity for every employee to grow with us.

**PROGRAM "TRADEDOUBLER TAKES CARE OF YOU"**
- 35 hours per week (home office & flexi time) - Official place of work: Madrid
- 25 working days vacation + birthday
- Ticket restaurant: 180 Euros / month (except July and August) (after passing the probationary period)
- CIGNA Health Insurance (includes dental and psychological support) (after passing the probationary period)
- IRPF reduction in transport ticket and nursery ticket
- "New Baby TD" Gift
- We supplement salary on maternity/paternity leave
- Traderaderasmus in Milan, London, Stockholm, Warsaw, Paris, Rotterdam, Munich and Berlin.
- We finance your training
- €1,000 referral award (after passing the probationary period)
- Sabbatical month from year 7 on Tradedoubler (fully paid by Tradedoubler)
- Annual team building

**Job Types**: Full-time, Part-time

Expected hours: No less than 4 per week

Work Location: Hybrid remote in 28015 Madrid

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