Emea IT Service Desk Engineer
hace 6 meses
**Join a team that is changing millions of lives.**
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
**About this opportunity**
IT Service Desk Engineer EMEA is responsible for providing technical support to end-users in the EMEA region. They diagnose and resolve hardware, software, and network issues, ensuring optimal functionality and user satisfaction. This role acts as a central point of contact for IT-related inquiries, collaborates with cross-functional teams, and contributes to the continuous improvement of Align Technology's IT services.
**In this role, you will**
- Provide first to third-line technical support to end-users in the EMEA region, including troubleshooting complex hardware, software, and network issues.
- Collaborate with junior IT staff to assist in the resolution of escalated incidents.
- Proactively monitor and maintain IT systems to ensure optimal performance and minimize downtime.
- Respond to service requests and incidents within agreed-upon service level agreements (SLAs).
- Document and maintain accurate records of support requests, incidents, and resolutions.
- Install, configure, and upgrade computer hardware, software, and peripherals.
- Contribute to the development and improvement of IT support processes and procedures.
- Participate in cross-functional IT projects and initiatives.
- Ensure compliance with IT policies, procedures, and security protocols.
**In this role, you’ll need **
- Strong troubleshooting skills and the ability to analyze and resolve complex technical issues.
- Excellent communication and customer service skills.
- Ability to work effectively under pressure and prioritize tasks.
- Strong problem-solving and analytical skills.
- Attention to detail and commitment to quality.
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Minimum of 3-5 years of experience in providing IT support.
- Proficiency in supporting Windows and macOS environments.
- Experience with service desk ticketing systems.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Spoken English level
**Sound like a good fit?**
Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**
Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy. Please review our **Applicant Privacy Policies** **for additional information.
**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.
**Equal Opportunity Statement
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