Onsite IT Support Technician

hace 2 semanas

Madrid, España D-ploy A tiempo completo

D-ploy is an **IT** and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the **IT** community, we optimize our customer‘s **IT** productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where **IT** counts, join us

**Key Responsibilities**:

- 1st level support at the Service Desk (Incident, Service Request, Problem and Change management) with ticketing system
- On-site support for users in the branch office in Madrid
- Point of Contact for 9 other European branches
- Responsible for IT tasks within the employee entry/exit processes
- Management and administration of user accounts
- Installation and administration of PCs and notebooks with Microsoft's Endpoint Manager
- Installation and administration of iDevices (iPhones, iPads) with Microsoft Intune
- Collaboration in regional IT projects (software and hardware rollouts)
- Collaboration with 2nd level support teams
- Advising internal specialist departments on IT issues and identifying, describing and
- Implementation of local training measures
- Purchasing IT goods and services
- Maintenance of knowledge databases

**Requirements**:

- Completed vocational training/studies in information technology or several years of professional experience in a comparable environment (lateral entry possible)
- Ideally first practical experience in first level support or service desk in an international international environment
- Required technical skills/systems:

- Operating systems: Windows 10/11
- Microsoft Office 365 (Outlook, Teams, Sharepoint, Onedrive)
- Knowledge of ITIL service management processes
- Cooperative team player, with the ability to adapt quickly and flexibly to new requirements adapt to new requirements
- Agile, pragmatic, solution-oriented
- Good interpersonal skills with a calm demeanor when dealing with difficult situations
- Excellent communication skills, customer-oriented to provide first-class service
- Fluent in English and Spanish. Any other language is an advantage

**Benefits**
- Paid Special Leaves
- Fishing for Friends program - our referral program
- Refreshments in the D-ploy office
- Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
- Company-sponsored events

Is **IT **in your DNA?

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