Onsite Support Engineer

hace 5 meses

Madrid, España QBE A tiempo completo

Primary Details

Time Type: Full time

Worker Type: Employee

Onsite Desktop Support Engineer
- Madrid/Hybrid_

Who we are

Technology Services at QBE is changing - fast. In a world that also throws out it’s unexpected twists and turns, QBE technology has been pushed to the forefront of the business value chain.

QBE’s investment in its platform and services have created a natural continuity environment that has elevated technology delivery even closer to the heart of its business value chain. This also allows its colleagues to set themselves up for a true work/life balance approach to their day to day and a healthy appetite for discovery, innovation, and continuous improvement.

Our journey continues and the need for future proof thinking is greater than ever. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of both of our growth as professionals.

The Opportunity

We are actively recruiting an onsite Desktop Support Engineer to work within our growing support function based in our Madrid office. In this position you will participate in delivery of new IT support services and systems and participate in all relevant meetings to share and develop strategy, knowledge, and best practice.

Your responsibilities for this role may include, but are not limited to:
- Participation in delivery of new IT support services and systems- Participate in all relevant meetings to share and develop strategy, knowledge and best practice- Support asset management processes to ensure hardware and software solutions are delivered to our customers according to SLA- Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary- Actively promote a QBE IT team orientation & encourage communication & information sharing both within and across teams.- Work towards actively promoting opportunities with the business to expand the services offered by QBE IT & to reduce costs- Provide after hour, weekend, and holiday work for outages, emergency situations and/or moves as required- Provide a VIP Onsite Support service, ensuring enhanced support for the QBE Executive Community-
- Provide technical knowledge and advice to drive improvement initiatives- Actively promote a QBE IT team orientation and encourage communication as well as information sharing both within and across teams- Ensure successful daily operations by responding to incidents and requests, providing timely resolution, and delivery of service- Perform hardware and/or software installations and updates to desktop and/or laptop computers- Provides IT support for projects involving technical rollouts, office moves, upgrades- Facilitate accurate record keeping by documenting support issues and/or resolutions and communicating customer feedback to managers and IT team members- Delivery of defined starter/mover/leaver services- Mentorship and orientation for junior/ new employees

Preferred Competencies/Skills- Technical knowledge of system hardware and software such as: Microsoft Windows 10/11, Microsoft O365, Citrix XenApp and Xen Desktop as well as MFPs (multi-function printers)- Excellent communication, networking and relationship management skills.- Ability to prioritize and work under pressure- Attention to detail- Languages - Spanish & English

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We’re ‘Happy to talk Flexible Working’
_._

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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