Onsite Support EUC Engineer

hace 3 meses


Madrid, España SkySys A tiempo completo
Job Purpose

The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

Operation Roles and Responsibilities

Technologies : Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products –Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.

IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)

• Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different PC operating systems (Windows 7, 10) • Handling end users' incidents and IMAC requests using Service NOW ticketing tool • Performing Hardware/Software installation (understanding of deployment tools like SCCM) • End-user support – Break fix & Service Requests • Desktop/ Laptop/Network Printers Management. • Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) • Image Deployment using SCCM & Auto Pilot • VDI technologies Citrix Xendesktop, Azure cloud PC. • Laptop AV/endpoint security Management for Mcafee, Cortex XDR. • User Data Management (OneDrive, Office 365) • Refresh of old asset from windows 7 to windows 10. • MTR Video conference support for meeting room and events. • Vendor coordination for hardware/spare replacement • Incident Management, service Request management, asset Management • Support Queue Management to avoid and SLA misses • Ability to work independently and in a team environment. • Ability to communicate well with internal and external contacts. • Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. • Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. • Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. • Responsible for successful deployment and upgrades of laptops & workstations. • Ability to work independently and in a team environment.

  • Madrid, España QBE A tiempo completo

    Primary Details Time Type: Full time Worker Type: Employee Onsite Desktop Support Engineer - Madrid/Hybrid_ Who we are Technology Services at QBE is changing - fast. In a world that also throws out it’s unexpected twists and turns, QBE technology has been pushed to the forefront of the business value chain. QBE’s investment in its platform and...


  • Madrid, España Astellas Europe A tiempo completo

    Onsite Support Engineer - SpainAbout Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or...


  • Madrid, España Astellas Pharma Europe A tiempo completo

    .About Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...


  • Madrid, España Astellas Pharma Europe A tiempo completo

    **About Astellas**: At Astellas we are a progressive health partner, delivering value and outcomes where needed. We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...


  • Madrid, España Astellas Pharma Europe A tiempo completo

    About Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...

  • Onsite Support Engineer

    hace 4 semanas


    Madrid, España Astellas Pharma Europe A tiempo completo

    About Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...


  • Madrid, España Astellas Pharma Europe A tiempo completo

    About Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and...


  • Madrid, España XL Catlin A tiempo completo

    **Flexible Work Eligible**: Flexible Work Schedule **DISCOVER your opportunity** **Deskside Support Engineer** Madrid - Spain The Deskside Support Engineer is responsible for face to face delivery of Information Technology, Audio Visual and TechBar support services to colleagues primarily based in Madrid and Barcelona. The DSS Engineer will quickly...


  • Madrid, España AXA A tiempo completo

    **Deskside Support Engineer** Madrid - Spain The Deskside Support Engineer is responsible for face to face delivery of Information Technology, Audio Visual and TechBar support services to colleagues primarily based in Madrid and Barcelona. The DSS Engineer will quickly resolve complex and everyday service incidents and fulfil requests with client computer...


  • Madrid, España Western Union A tiempo completo

    Are you ready to be an integral part of Western Union's Global IT support team, dedicated to keeping our employees on the cutting edge of technology and innovation? We are seeking a skilled and motivated individual to join us as a Technician, EUC Solutions Support. **At Western Union, we empower your professional journey.** In this key role, you will play...


  • Madrid, España buscojobs España A tiempo completo

    Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...


  • Madrid, España Itex A tiempo completo

    Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.Summary:As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...


  • Madrid, España ESP Global A tiempo completo

    Experience with user Support for WebEx ,VPN etc - Basic knowledge of enterprise LAN and WAN setups and concepts **Desktop Support Engineer - Madrid, Spain** ESP Global Services are currently recruiting a **Desktop Support Engineer** to join our team based at one of our valued customer sites in Madrid, Spain. **What About the Role**: Working as the Desktop...

  • Field Service Engineer

    hace 3 semanas


    Madrid, España ITEX A tiempo completo

    Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality. Summary: As a Field Service Engineer at Afimilk, you will be responsible for the installation,...

  • Field Service Engineer

    hace 2 meses


    Madrid, España ITEX A tiempo completo

    Afimilk, a global leader in dairy farming technology, is looking for a Field Service Engineer to join their team. Afimilk provides cutting-edge solutions for dairy herd management, improving farm efficiency, animal welfare, and milk production quality.Summary:As a Field Service Engineer at Afimilk, you will be responsible for the installation, maintenance,...


  • Madrid, Madrid, España Astellas Pharma Europe A tiempo completo

    About AstellasAstellas Pharma Europe is a progressive health partner dedicated to delivering value and outcomes where needed. Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience.We work directly with patients, doctors, and healthcare professionals to...

  • Olympus Onsite Support

    hace 3 meses


    Madrid, España Olympus Europa Se & Co. Kg A tiempo completo

    .Olympus Onsite Support - Madrid Olympus Iberia S.A.U. (OIB) | Medical Systems | To ensure our customers' equipment is available when required so that vital and potentially lifesaving procedures can be carried out. Responsibility for supporting a specific site(s) with the aim of maximising customer equipment up-time and efficiency of Olympus and third-party...

  • Network Support Engineer

    hace 3 semanas


    Madrid, España Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? You will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays, weekends).Tasks...


  • Madrid, Madrid, España Sharp Brains Ltd A tiempo completo

    Job Description:We are seeking a talented Desktop Support Specialist to join our team at Sharp Brains Ltd. As a key member of our IT department, you will be responsible for providing exceptional support to our desktop users.Key Responsibilities:Manage desktop devices, including hardware and software incidents, through to resolution.Provide standard and...


  • Madrid, España Tech Domain A tiempo completo

    We are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...