Technician, Euc Solutions Support

hace 6 meses

Madrid, España Western Union A tiempo completo

Are you ready to be an integral part of Western Union's Global IT support team, dedicated to keeping our employees on the cutting edge of technology and innovation? We are seeking a skilled and motivated individual to join us as a Technician, EUC Solutions Support.

**At Western Union, we empower your professional journey.**

In this key role, you will play a pivotal role in providing essential end-user IT support by diagnosing and resolving technology-related challenges.

**Role Responsibilities**:

- Comprehensive IT Support: Provide expert support for Microsoft Windows, MacOS-based workstations, and various smart mobile devices.
- Installation and Configuration: Respond to work requests related to the installation, configuration, and maintenance of client software, video conferencing, and printing solutions for both local office and remote users.
- Hardware and Software Deployment: Execute PC installations, troubleshoot issues, repair software, and deploy the latest technology releases.
- Hardware Integration: Evaluate and integrate new hardware configurations while providing ongoing support for client technologies on workstations and peripherals.

**Role Requirements**:

- Technical Expertise: Possess 2-3 years of hands-on experience and strong knowledge of Microsoft and MacOS operating systems, with solid experience supporting Windows 10/11 in an enterprise environment.
- Device Management and Software Deployment: Demonstrated proficiency in device management, software deployment tools (e.g., Tanium, SCCM), MDT, Intune, and various mobile device enterprise support, including management systems like MobileIron.
- Infrastructure Knowledge: Experience working with Active Directory, remote support tools, printers, and ticketing systems is essential.
- MacOS Proficiency: A good understanding of MacOS in an enterprise environment would be advantageous.
- Communication Skills: Possess professional written and oral communication skills with proficiency in both Spanish and English.
- Problem-Solving Skills: Proven problem-solving skills, a robust technology background, and an understanding of business processes.
- Industry Experience: Previous experience in the money transfer industry is a valuable asset.

**We make financial services accessible to humans everywhere. Join us for **what’s** next.**

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Our Hybrid Work Model (Hybrid)**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

**Benefits**

Your Spain specific benefits include:

- 25 days annual leave - plus 14 public holidays
- Comprehensive life & medical cover - including dependents.
- Contributory pension plan
- Preventative Care Assistance program

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