IT Onsite Technician

hace 2 semanas

Madrid, España Hemmersbach GmbH & Co. KG A tiempo completo

Provide Level 2 Deskside support at one of our clients location.
- Spain - Madrid
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- Internal career development- International environment- Job with purpose- Onboarding program- Trusted working hours- Unlimited employment contract**Your skills**:

- 2 years minimum experience in same role
- Micro computing, mobile devices, HW, network, software.
- Good skills in communication, good presence and good manners treating users.
- Experience solving computer incidents onsite.
- English level B2 and above is a MUST.

**Your Tasks**:
The Onsite Technician ensures that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

Main responsibilities:

- Handle service support requests & incidents
- Asset management & coordination
- Hands & Eyes Support
- Detect faults and provides efficient and effective solutions
- Ensuring all work is delivered consistently and in accordance with scope of work
- Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager
- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
- Work in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

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