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Senior IT Technician
hace 1 semana
We are seeking a Senior IT Technician to join our team in Tarragona. As a member of our IT department, you will be responsible for taking responsibility for telephone, mail & onsite IT service delivery to end-users and the administrative and organizational follow-up of tickets (incidents, requests & changes).
The ideal candidate will have very good knowledge of Microsoft Platform Tools and be fluent in Spanish and/or Catalan, as well as English. They will also be a user/client-oriented person with good communication skills and be able to understand business impact.
Some of the key responsibilities of this role include using Topdesk as the ITSM tool from Ravago, creating and updating FAQ documentation, staying informed about developments in the field to strengthen credibility, and informing, training, and guiding end-users for optimal system usage.
This is a full-time position that requires hybrid work, with 4 required office days per week in Tarragona. If you are motivated to help people with IT problems and have good communication skills, we encourage you to apply.
