Housing Coordinator

hace 2 meses

Madrid, España CULTURAL EXPERIENCES ABROAD LLC A tiempo completo

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence.

**Your Role**:
CEA CAPA is seeking applicants for a Housing Coordinator position in the rewarding field of US study abroad. This full-time, permanent role supports students from colleges and universities across the United States, ensuring they have an exceptional experience while studying abroad. The Housing Coordinator will serve as the main point of reference for both parties involved in the rental of CEA CAPA student housing: students, and housing agencies/landlords.

As the primary point of contact for both students and housing agencies/landlords, this position requires a strong focus on customer service, attention to detail, and the ability to manage multiple tasks in a dynamic, multicultural environment. This opportunity is ideal for someone looking for diverse responsibilities, exposure to various areas of international education, and the fulfillment of helping students grow and succeed during their time abroad.

**What You’ll Do**:

- Manage the resolution of housing issues and handle maintenance requests efficiently
- Provide guidance and attention to escalated cases, keeping the Center Director informed of developments
- Ensure housing meets CEA CAPA standards in terms of furnishings, cleanliness, amenities, and safety
- Oversee student arrivals, including airport pickups, student communication, and housing orientation
- Manage housing check-in and check-out processes, as well as housing turnover
- Track student maintenance requests to reconcile with end-of-term incidental billing charges from vendors.
- Develop and maintain housing documents for students
- Research and assess housing options to expand and enhance CEA CAPA’s housing inventory
- Manage the negotiation for short-and long-term housing contracts with vendors, securing favorable terms
- Fulfill all legal responsibilities related to housing, ensuring compliance with local regulations (e.g., reporting requirements).
- Maintain strong relationships with homestay families and ensure students feel comfortable in their accommodations.
- Identify and implement departmental improvements to enhance efficiency and service quality
- Participate actively in weekly and biweekly team meetings to align on goals and progress
- Actively participate in orientation sessions, providing clear explanations of housing standards, rules, and expectations.
- Participate in the emergency phone rotation with other staff members.
- Engage in or chaperone local and out-of-town activities and events, such as student activities and excursions.
- Assist the Center Director with housing vendor relations and address any student issues that arise
- Bachelor’s degree or equivalent.
- Must be legally authorized to work in Spain
- Proficient in digital technology with strong technical skills
- Experienced in data management and report preparation
- Fluency in spoken English & Spanish
- Creative problem solver with the ability to think critically and innovate
- Self-motivated, able to work independently while effectively managing multiple priorities
- Proven team player with the ability to thrive in a collaborative, close-knit environment
- Demonstrated intercultural sensitivity and global awareness
- Experience navigating the challenges of living, working, or studying abroad
- 2+ years of experience working with housing providers and supporting individuals with housing needs is highly valued
- Experience in youth or student-facing roles, ideally in a university housing setting, is highly valued

Soft Skills
- Knowledge of the city and its cultural offerings.
- Ability to address both daily work and unanticipated situations.
- Display excellent communication and organizational skills.
- Attention to detail and particularly to the U.S. value of customer service
- Exhibit flexibility when scheduling will require, and in facing unforeseen challenges during a workday.
- Skilled as both an independent worker and in working in a team; collaborative and able to work towards a common goal
- Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender i

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