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Customer Service Representative
hace 4 meses
Position: Dutch Customer Service Representative
Location: Barcelona, Spain
Employment type: Full-time
Remuneration: Base salary
**DUTIES AND RESPONSIBILITIES**:
- Log call details onto call management systems and perform call follow ups
- Ensure correct presentation of the customer’s corporate and brand images in all interactions
- Attend all trainings to prove expertise and understanding of all topics relevant to the service
- Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues
- Enrich and localize the knowledge database from new incoming contacts
**REQUIREMENTS**:
- Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
- Exceptional customer facing and customer care skills
- Outgoing, open-minded and self-motivated
- Ability to follow the security rules of the company
- Ability to work independently, while being team player at the same time
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential