Client Performance Executive

hace 3 semanas

Palma de Mallorca, España World2Meet A tiempo completo

**Descripción**:
**Join Our Mission to Transform Connectivity in W2M**

At **W2M**, we are the travel division of **Grupo Iberostar**, a global leader in the tourism sector. We bring together services in tour operation, hotel distribution, airlines, and destination management to deliver personalized and sustainable travel experiences worldwide.

Our innovative, dynamic team combines over 40 years of experience in the industry with a future-forward vision. At W2M, we thrive on solving complex challenges, embracing technology, and fostering a culture of collaboration and excellence.

Within this ecosystem, the** Client Performance Executive** plays a critical role in ensuring seamless technical connectivity and optimizing client satisfaction.

**The Challenge: Deliver Excellence in Technical Integration**

As a **Client Performance Executive**, you will be the go-to expert in ensuring that clients and partners connected through APIs achieve outstanding performance. This role is pivotal in driving efficiency, resolving technical challenges, and supporting the continued growth of our cutting-edge digital solutions.

**What Will You Contribute?**
- Drive Performance: Monitor and analyze client connections through APIs, identifying trends and areas for improvement.
- Create Impactful Insights: Generate detailed reports and recommend corrective actions that enhance operational efficiency.
- Be a Connector: Lead regular meetings with clients and integrators to review performance, address technical topics, and foster a collaborative relationship.
- Solve Challenges: Identify and document technical issues or required enhancements, ensuring clients' seamless integration and satisfaction.
- Collaborate Across Teams: Work closely with our development and implementation teams to deliver solutions that exceed client expectations.

**Requisitos**:
**Minimum Requirements**
- Previous experience in client performance analysis, technical account management, or similar roles.
- Strong understanding of API integrations and their functionality.
- High proficiency in English (written and spoken); additional languages are a plus.
- Excellent analytical skills with an eye for detail.
- Ability to multitask, manage multiple projects, and perform under pressure.
- Outstanding communication and interpersonal skills to build strong client relationships.

**Why Join Us?**
- Be part of a passionate, multicultural team dedicated to transforming the tourism industry.
- Work in a collaborative, innovative environment where your contributions make a real impact.
- Gain unique exposure to technical and operational projects in a global setting.
- Benefit from continuous professional development opportunities and a competitive compensation package.

**Your Role in Our Vision**

In this role, you’ll not only optimize client performance but also contribute to **W2M**’s**mission of redefining travel connectivity. If you’re a proactive, tech-savvy problem solver eager to leave your mark on a thriving organization, we’d love to meet you.

**_ Are you ready to shape the future of travel technology? Join us at W2M and make a difference_

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