Client Services Lead
hace 2 semanas
**Join us on our exciting journey**
IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
We are looking for a dedicated **Client Services Lead** located in Europe or UK to be part of the Clinical Trial Payments unit in IQVIA. The Clinical Trial Payments department uses the most advanced site payment solution available and offers service to customers to integrate/centralize all payments in a high tech software.
The Client Services Lead is responsible for ensuring clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
**Essential Functions**:
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
- Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
- Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
- May conduct product/services and process training for clients and other employees.
- May conduct service meetings at client sites.
- May mentor and lead other client service reps and represent the manager in their absence.
- Bachelor's Degree required.
- + 4 years of related work experience in finance, banking or project management.
- Fluent English skills is a must and any other language will be considered as a plus.
- Broad knowledge of the concepts, practices and procedures of the client service representative field.
- Broad knowledge of the Pharmaceutical industry will be considered as a plus.
- Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases.
- Demonstrated problem solving, analytical and strong customer service skills.
- The CTP unit is in constant growth and new projects and career opportunities are coming. So if you have an inquisitive mind, you are flexible and open to change, this is the perfect match for you_
We know that meaningful results require not only the right approach but also **the right people**. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and **Whatever your career goals, we are here to ensure you get there**
**We invite you to join IQVIA.**
LI-VERONIKARAPPENSBERGER
LI-Remote
-
Client Support
hace 7 días
En remoto, España Lead Generation Group A tiempo completo**What You'll Do**: As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints. **What We're Seeking**: We're in search of individuals who...
-
Scala Engineering Lead
hace 2 días
En remoto, España Intellias A tiempo completoProject Overview: Our client, a globally recognized banking institution consistently ranked among the top 10 largest banks in the world, is seeking a highly skilled Scala Developer to join our international product development team. The product is a global distributed financial data platform built on Scala, Akka, and Kafka to ensure high performance and low...
-
Senior Core Services Engineer
hace 2 días
En remoto, España Solera A tiempo completoThe Role What You’ll Do - Management and deployment of all Office365 services: - Management of Azure AD, EOP, Sharepoint/Onedrive, InTune and AAD connect. - Management and deployment of all on premise services: - Management of AD, GPO, DNS, Exchange, FIM and certs. - Architectural design of MS Infrastructure (AD, AAD, Exchange and Azure). - Provide...
-
German Lead Account Manager
hace 4 días
En remoto, España Recruit4Work S.L. A tiempo completoOur client has a long history of innovation and leadership in a number of scientific industries with a focus on chemical analysis and diagnostics. They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services, and software that address all elements of laboratory management. We are searching for an...
-
Tech Lead
hace 6 días
En remoto, España TheWiseSeeker A tiempo completoCliente final se encuentra en búsqueda de un Tech Lead con inglés. Este equipo se encarga de hacer evolucionar una plataforma digital con una demanda continua de funciones digitales y de mejorar las capacidades de los canales digitales. En este equipo adoptarás prácticas de programación extremas, canalizaciones CI/CD y adopción de la nube. Tareas -...
-
Team Lead
hace 2 días
En remoto, España LanguageWire A tiempo completoDo you have a strong technical background and the experience to make your teammates excel on their tasks? Can you lead and guide our talented and self-motivated software engineers across several locations? Are you ambitious about solid software engineering? Do you enjoy making distributed and highly scalable services in the cloud? Then this might just be...
-
Technical Lead
hace 7 días
En remoto, España Garaje de ideas A tiempo completo**Lo que buscamos es**: Un/a Technical Lead con experiência en proyectos de diferentes ámbitos para unirse a nuestro equipo de Tecnología en proyectos internacionales del sector farmacéutico. Serás la persona responsable de la comunicación y liderazgo técnico con cliente y con el equipo. **Y en concreto, esto es lo que harás**: - Serás el...
-
Chatbot - Voicebot Technical Lead
hace 3 días
En remoto, España AFIANSYS (Waayo Servicios Informáticos SL) A tiempo completoEn Afiansys buscamos un/a Ingeniero/a Desarrollador de Bots/IA. Afiansys es una empresa dedicada al desarrollo de sistemas para Contact Center para grandes empresas. En estos momentos estamos inmersos en proyectos con la tecnología y plataformas de desarrollo más avanzadas. Tareas ¿Qué buscamos? Dese Afiansys, necesitamos incorporar en nuestro...
-
Lead Network Programmer
hace 3 días
En remoto, España 8BIT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ A tiempo completoWork on some of the biggest multiplayer games out there! As a Lead, you would still code. It’s usually 50-50 or 40-60 between coding and management as the CTO is a big believer that the management needs to be close to the technology. They have over 20+ AAA projects available, on different production stages and across various genres and team sizes - you...
-
Demand Generation Lead
hace 1 día
En remoto, España Product Hackers A tiempo completoEn **Product Hackers** estamos construyendo **el mejor equipo de Growth del mundo**. Personas altamente creativas, inteligentes e ingeniosas pero con mente científica y absoluta obsesión por los productos digitales. Queremos ser el Space X del Growth, por eso buscamos a los mejores humanos, con las mejores capacidades para convertirlos en astronautas. Si...
-
Lead Monitoring Engineer
hace 6 días
En remoto, España White Hat Gaming A tiempo completo**About White Hat Gaming** Founded in 2012, White Hat Gaming (WHG) is an online casino technology and services company with offices in Malta, London, Gibraltar, Chicago, and Cape Town. With a global team of over 600 specialists, we provide market-leading content, including Kambi Sportsbook and over 100 leading games providers. We promote and foster a...
-
Frontend Technical Lead
hace 2 días
En remoto, España Garaje de ideas A tiempo completo**Lo que buscamos es**: Un/a FrontEnd Technical Lead con experiência en proyectos de diferentes ámbitos para unirse a nuestro equipo de Tecnología en proyectos del sector seguros. Serás la persona responsable de la comunicación y liderazgo técnico con cliente y con el equipo. **Para eso, necesitamos que tengas experiência en**: - Definición de...
-
Client Delivery Team Manager
hace 1 día
En remoto, España SafeGuard Global A tiempo completoHow would you like to team up with colleagues from the Americas, Europe, and Asia? Forget set-in-stone working hours and rules. Instead, choose your own style of delivering results by becoming a Guardian at Safeguard Global. The role in a nutshell The key responsibility of the Team Manager of Service Delivery is to provide tactical management, support and...
-
Venue & Promoter Partnerships Lead - Portugal
hace 13 horas
En remoto, España Xceed A tiempo completo**Who we are**: At Xceed we are all about unlocking the extraordinary. Our mission is to connect music lovers with authentic events and inspiring individuals, fostering unforgettable experiences that last well beyond the night’s end. Xceed is a venture-backed startup headquartered in Barcelona on a mission to create a world where everyone can live...
-
Technical Team Lead
hace 3 días
En remoto, España Intellias A tiempo completoProject Overview: - Рекрутерка- Надія Бердій**Responsibilities**: - He or she will also oversee release efforts and be on rotation for on-call support. **Requirements**: - 7+ years of functional programming experience in a functional language like Scala or Haskell; - Strong understanding of fundamental functional programming...
-
Agente Comercial
hace 1 día
En remoto, España ZINKO SMART SERVICES, S.L. A tiempo completoZinko Smart Services es una empresa fundada en 2022 por cinco jóvenes emprendedores con experiência previa en proyectos innovadores. Con sede en la Comunidad de Madrid, ofrecemos servicios en todas las provincias españolas dirigidos a personas en situación de dependencia, centros residenciales y administración pública. Nos especializamos en la...
-
Hubspot Services Director
hace 2 días
En remoto, España Datasocial A tiempo completo**Director de Servicios de HubSpot** Resumen de la posición: Como Director de Servicios de HubSpot, serás responsable de liderar y supervisar el equipo de servicios de HubSpot, incluyendo la gestión de proyectos, la implementación, el soporte y la consultoría de HubSpot para nuestros clientes. Además, serás responsable de establecer procesos y...
-
Manager, Global Application Services
hace 3 días
En remoto, España Solera A tiempo completoWho We Are The Role What You'll Do - Lead 8+ member global team, driving results. - Possess excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. - Maintain a team environment that fosters professional development and a high level of team...
-
Lead Generation
hace 2 semanas
En remoto, España Push Technology A tiempo completoPUSHTech busca un becario para hacerse cargo de la gestión de leads. Aprenderás del creciente mercado del mobile marketing en una empresa innovadora, aportando a su éxito en un entorno dinámico y de alto crecimiento. **En esta empresa aprenderás a**: - Gestionar la cartera de clientes en salesforce (ingreso de clientes, creación de cuentas, reportes,...
-
Lead Business Intelligence Analyst
hace 2 días
En remoto, España White Hat Gaming A tiempo completo**About White Hat Gaming** Founded in 2012, White Hat Gaming (WHG) is an online casino technology and services company with offices in Malta, London, Gibraltar, Chicago, and Cape Town. With a global team of over 600 specialists, we provide market-leading content, including Kambi Sportsbook and over 100 leading games providers. We promote and foster a...
