Client Support
hace 3 semanas
**What You'll Do**:
As a member of our support team, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.
**What We're Seeking**:
We're in search of individuals who embody the following qualities:
- ** Organized and Self-Starter**: Take initiative and thrive in an organized work environment.
- ** Collaborative Spirit**: Be easy to get along with and possess the ability to motivate and inspire those around you.
- ** Digital Marketing Knowledge**: While not essential, having a good understanding of Ads and digital marketing will be advantageous.
- ** Problem Solver**: Be adept at handling unhappy clients and finding mutually beneficial solutions.
- ** Client-Focused**: Successfully build and maintain relationships with our diverse range of clients.
- ** Remote Work Excellence**: Demonstrate exceptional communication skills as you'll be working remotely, necessitating a high level of trust and dedication.
- ** Language Proficiency**: Excellent written and spoken English is a must.
- ** Analytical Skills**: Experience discussing and interpreting stats and numbers with clients.
**Work Schedule**:
- ** UK Hours**: The role requires a commitment to working during UK hours.
- ** 8-hour Shift**: Monday to Friday
**Skills and Experience**:
- ** Client Account Management**: Proven experience in effectively managing client accounts.
- ** Industry Experience**: 1-2 years in a similar role, preferably on the agency side.
- ** Quick Thinking**: Ability to think on your feet and adeptly solve problems.
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