Senior Manager Operations Enablement

hace 5 meses


Barcelona, España SITA Switzerland Sarl A tiempo completo

Overview:
**_ WELCOME TO SITA’S AIRCRAFT BUSINESS UNIT_**

SITA's Aircraft Business Unit makes flight operations, air traffic management and aircraft maintenance more sustainable and efficient by enabling collaboration between people and organizations in the air transport industry through:

- Communication - connecting aircraft and people around the world.
- Data & Platform - Turning aircraft data into valuable insight for the entire industry.
- Applications - Empowering the industry with user-friendly tools that make flight operations more sustainable and efficient.

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**ABOUT THE ROLE & TEAM**

The Senior Manager Operations Enablement plays a critical role in empowering the operations of the Customer Service and Operations (CSO) organization. This position involves both strategic and tactical responsibilities aimed at enhancing efficiency, streamlining processes, and ensuring optimal performance within CSO.

The Senior Manager Operations Enablement reports to the Director Customer Service & Operations. This role requires a blend of strategic thinking, technical acumen, and operational execution. As the Senior Manager, you will work closely with various stakeholders, including engineering, product management, and customer support teams.

**WHAT YOU WILL DO**
- ** Leadership and Team Management**: Lead a team of operations process experts (team size 10), providing direction, mentoring, and development opportunities to ensure high performance and continuous improvement. Foster a culture of diversity, equity, and inclusion within the team.
- ** ITIL Process Engineering**: Define, implement, and continuously improve ITIL processes within the CSO department.
- ** OSS (Operational Support Systems) Management**: Treat OSS and related tools as products. Gather functional requirements for OSS tools and systems. Work closely with OSS engineering teams to implement enhancements in an agile manner. Leverage automation and technology solutions to enhance operational efficiency.
- ** Service Transition and Acceptance**: Partner with project and product management teams during new product launches and customer implementations. Ensure that CSO is well-equipped with the necessary tools, knowledge, and processes to support these transitions.
- ** Performance Reporting and Improvement**: Develop and maintain reporting mechanisms for CSO operations. Measure performance metrics and identify areas for improvement. Track and execute improvement plans to enhance operational efficiency.
- ** Communication and Stakeholder Management**: Communicate effectively with internal and external stakeholders, including senior leadership, clients, and vendors. Collaborate with cross-functional teams to support business goals and objectives.
- ** Process Improvement**: Continuously assess and enhance processes, tools, and methodologies to improve efficiency and effectiveness.
- ** Project Management**: Lead and participate in projects aimed at improving service operations and implementing new technologies or processes.
- ** Budget Management**: Develop and manage the function operations budget, ensuring optimal allocation of resources and cost efficiency

Qualifications:
**EXPERIENCE**
- Minimum of 8 years of relevant work experience in operations management, process and systems development.
- Previous leadership roles in managing global teams and driving results.
- Demonstrated success in driving service transition and implementations.
- Strong experience with ITIL framework implementation and adherence; ITIL certification required.
- Familiarity with agile methodologies and project management practices.
- Proficiency in using ServiceNow and reporting tools.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to drive continuous improvement and operational excellence.
- Experience in fostering a diverse, equitable, and inclusive work environment.

**NICE-TO-HAVE**
- Experience in the aeronautical or related technical/IT/telecommunications sector.
- Experience with Six Sigma methodologies or equivalent process improvement frameworks.

**WHAT WE OFFER**:
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
**Flex Week**:Work from home up to 2 days/week (depending on the needs of your team and your customers).
- **Flex Day**: Shape your workday to suit your life and your plans.

**Flex-Location**: Take up to 30 days a year to work from any location in the world.

**Employee Wellbeing**: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champi



  • Barcelona, Barcelona, España Mongodb A tiempo completo

    About the Role:MongoDB is seeking a highly organized and detail-oriented GTM Enablement Operations Manager to enhance the operational aspects of Sales Enablement through effective content management.The ideal candidate will be a proactive communicator, collaborator, and problem-solver, able to manage content governance while ensuring high-quality enablement...

  • Sales Enablement Manager

    hace 4 semanas


    Barcelona, Barcelona, España Papernest A tiempo completo

    About the RolePapernest is seeking a highly skilled Sales Enablement Manager to join our team. As a Sales Enablement Manager, you will play a key role in the success of our Inside Sales and Account Management teams.Key ResponsibilitiesDesign and implement sales enablement strategies and programs to boost sales productivity and effectiveness.Equip our sales...


  • Barcelona, Barcelona, España Goglobal A tiempo completo

    Sales Enablement SpecialistAt GoGlobal, we're seeking a highly skilled Sales Enablement Specialist to join our team. As a key member of our Sales Operations department, you will play a critical role in driving sales success through effective enablement initiatives.Key Responsibilities:• Collaborate with the Senior Sales Operations Manager to develop and...


  • Barcelona, España Mongodb A tiempo completo

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Our industry-leading developer data platform, MongoDB...


  • Barcelona, España Mongodb A tiempo completo

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Our industry-leading developer data platform, MongoDB...


  • Barcelona, Barcelona, España Mongodb A tiempo completo

    About the Role:We are seeking a highly organized and detail-oriented Enablement Operations Specialist to join our GTM team. As a key member of our operations team, you will play a critical role in advancing the maturity of our existing operating model, establishing foundational BI proficiency on core health metrics, and achieving cost savings through...


  • Barcelona, Barcelona, España Wallapop A tiempo completo

    Job Description:Wallapop is a Barcelona-based scale-up driven by the purpose of empowering people to adopt a more conscious and human way of consumption. We believe in a collaborative economy that is mainstream. This drives our mission.Wallapop operates in Spain, Italy, and Portugal, offering a vast catalogue of products and services. We leverage technical...

  • Sdr Enablement Manager

    hace 4 semanas


    Barcelona, Barcelona, España Cyberark Software A tiempo completo

    CyberArk Software is seeking an experienced Enablement Manager for SDR to join our small but highly collaborative team. The successful candidate will have a proven track record of developing, delivering, and managing impactful enablement programs for sales development representatives.Key Responsibilities:* Contribute to the overall SDR enablement strategy,...

  • Sdr Enablement Manager

    hace 2 meses


    Barcelona, España Cyberark Software A tiempo completo

    .Company DescriptionCyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading...

  • Sales Enablement Manager

    hace 4 semanas


    Barcelona, Barcelona, España Papernest A tiempo completo

    About the RolePapernest is seeking a highly skilled Sales Enablement Manager to join our Inside Sales and Account Management team. As a key member of our B2B department, you will play a crucial role in designing and implementing sales enablement strategies and programs that boost sales productivity and effectiveness.Key ResponsibilitiesDesign, develop, and...


  • Barcelona, España Papernest A tiempo completo

    .For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...


  • Barcelona, España Papernest A tiempo completo

    .For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...


  • Barcelona, Barcelona, España Criteo A tiempo completo

    Imagine working in a dynamic environment where collaboration and innovation thrive. As a Senior Enablement Specialist at Criteo, you will play a crucial role in empowering our sales teams with the knowledge and skills they need to excel.The Sales Enablement Team is responsible for equipping our sellers with the necessary tools, materials, and competencies...


  • Barcelona, Barcelona, España Criteo A tiempo completo

    About the RoleAs a Senior Enablement Specialist at Criteo, you will play a crucial role in equipping our sales teams with the necessary knowledge, materials, and competencies to excel in their roles. Your primary focus will be on developing and delivering enablement programs that enhance our sellers' product knowledge and market understanding.Key...


  • Barcelona, España Wallapop A tiempo completo

    .Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered...


  • Barcelona, España Papernest A tiempo completo

    For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...

  • Sdr Enablement Manager

    hace 3 semanas


    Barcelona, España Cyberark Software A tiempo completo

    Company DescriptionCyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    Job Title: Senior IT Operations ManagerAbout the Role:We are seeking a seasoned professional to lead our IT operations team. As a Senior IT Operations Manager, you will be responsible for aligning our IT operations with business objectives and communicating progress to the CIO and other directors.Key Responsibilities:Implement effective security measures to...


  • Barcelona, España Thermo Fisher Scientific A tiempo completo

    **Job Title: Sales Enablement Manager** **Requisition ID**: When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career...


  • Barcelona, España Papernest A tiempo completo

    For almost 10 years, papernest has successfully assisted over 1.5 million users in alleviating one of life's most tedious tasks: contract management. Our innovative solution empowers customers to seamlessly move, manage, and switch their contracts, all within a unified platform, and best of all, for free. Our services are available across France, Spain and...