Service Delivery Manager
hace 6 días
.Company Overview SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Job Opportunity Ready to elevate your career in the vibrant cities of Málaga or Granada, Spain? Join Europe's leading HR and payroll service provider Are you a people-centred professional with a strong background in service management and a passion for building meaningful client relationships? Do you thrive in a dynamic environment where every day brings new challenges? If you're eager to make a real impact in a growing, ambitious team, we have an exciting role for you Position As SD Worx expands its Nordic operations in sunny Spain, we're seeking a Service Delivery Manager (SDM) to be part of our Customer Experience (CX) team for Norway. This position is ideal for adaptable professionals who enjoy solving complex issues and proactively working toward customer success. What You'll Do Operational Management: Handle day-to-day issues at the operational level, ensuring the quality of delivery processes and routines. Customer Meetings: Lead customer meetings, applying governance models with monthly and quarterly reviews. SLA and Invoicing Oversight: Monitor service level agreements (SLAs) and oversee invoicing processes. Customer Relationships: Develop a thorough understanding of customer needs and requirements, promoting our products and services according to their needs. Escalation Point: Act as the primary escalation contact for customers, resolving issues and handling complaints effectively. Process Improvement: Drive improvement activities, working closely with customers and internal teams to refine our services. Service Development: Stay updated on product and service developments to continuously improve customer engagement. What do you have to offer? Great Communicator: Strong interpersonal skills, with the ability to communicate effectively and professionally. Experienced in similar role: 2-3 years in customer-oriented consulting roles. Service Management Savvy: Familiar with service management processes and governance. HR/Payroll Knowledge: Experience in HR, payroll, or SaaS is a plus. Customer-Focused: Known for your active, customer-oriented attitude and strong relationship-building skills. Solution-Driven: Commercially and solution-driven, with a knack for developing our business alongside customers. Fluent in Norwegian/Swedish and English: Excellent written and spoken language skills in both are essential. What do we have to offer? Medical Insurance: Fully covered by SD Worx. Flexible Pay Package: Customizable to meet individual needs. Additional Benefits: Transport, internet, and mobile allowances (details shared during the interview)
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SAP Service Delivery Manager
hace 3 días
Granada, Granada, España Sd Worx A tiempo completoJob DescriptionThe Service Delivery Manager SAP Solutions role involves handling day-to-day issues at the operational level, ensuring the quality of delivery processes and routines. This includes monitoring service level agreements (SLAs) and overseeing invoicing processes. The primary escalation contact for customers, resolving issues and handling...
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Service Delivery Manager Ams
hace 6 meses
Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área...
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Service Delivery Manager Ams
hace 6 meses
Granada, España VISEO - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área...
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Service Delivery Manager Ams
hace 4 meses
Granada, España Viseo - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área de...
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Service Delivery Manager Ams
hace 4 meses
Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área de...
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Service Delivery Manager
hace 6 meses
Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
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Service Delivery Manager
hace 6 meses
Granada, España VISEO - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
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Service Delivery Manager
hace 5 meses
Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
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Service Delivery Manager
hace 5 meses
Granada, España Viseo - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
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Service Delivery Manager Ams
hace 2 meses
Granada, España Viseo - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiencia como Service Delivery Manager que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiencia como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de AMS;...
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Service Delivery Manager
hace 2 semanas
Granada, España Sd Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach.We have offices in Europe and Mauritius.Our goal?We bring people solutions to life and turn HR into a value source for our clients and their people.Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.Are you...
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Service Delivery Manager
hace 1 semana
Granada, España Sd Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach.We have offices in Europe and Mauritius.Our goal?We bring people solutions to life and turn HR into a value source for our clients and their people.Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.Are you...
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HR Service Delivery Specialist
hace 5 días
Granada, Granada, España Sd Worx A tiempo completoAbout UsSd Worx is a leading European provider of Payroll & HR services with global reach, operating in Europe and Mauritius. Our mission is to bring people solutions to life and transform HR into a value source for our clients and their employees.Job SummaryWe are seeking an experienced Service Delivery Manager to join our Customer Experience team for...
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Service Delivery Manager
hace 6 días
Granada, España Sd Worx A tiempo completo.Company OverviewSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
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Human Resources Service Delivery Specialist
hace 4 semanas
Granada, Granada, España Alight A tiempo completoAlight, a leading provider of digital workforce solutions, is seeking an experienced Human Resources Service Delivery Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and support to clients across the globe.We are committed to offering a competitive total rewards package, continuing...
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Global HR Service Delivery Expert
hace 3 días
Granada, Granada, España Sd Worx A tiempo completoAt SD Worx, we're a leading European provider of Payroll & HR services with a global reach. Our goal is to bring people solutions to life and turn HR into a value source for our clients and their people. We offer a dynamic environment with flexible working hours and working from home, everything is negotiable.We have a medical insurance plan that's fully...
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Service Delivery Manager
hace 1 semana
Granada, España Sd Worx A tiempo completoCompany Overview SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
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Service Delivery Manager
hace 6 días
Granada, España Sd Worx A tiempo completoCompany OverviewSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
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Service Delivery Manager
hace 1 semana
Granada, España SD Worx A tiempo completoCompany Overview SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
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Service Delivery Manager
hace 1 semana
Granada, España SD Worx A tiempo completoCompany OverviewSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
