Service Delivery Manager
hace 7 horas
.Company OverviewSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.Job OpportunityReady to elevate your career in the vibrant cities of Málaga or Granada, Spain? Join Europe's leading HR and payroll service providerAre you a people-centred professional with a strong background in service management and a passion for building meaningful client relationships? Do you thrive in a dynamic environment where every day brings new challenges? If you're eager to make a real impact in a growing, ambitious team, we have an exciting role for youPositionAs SD Worx expands its Nordic operations in sunny Spain, we're seeking a Service Delivery Manager (SDM) to be part of our Customer Experience (CX) team for Norway. This position is ideal for adaptable professionals who enjoy solving complex issues and proactively working toward customer success.What You'll DoOperational Management: Handle day-to-day issues at the operational level, ensuring the quality of delivery processes and routines.Customer Meetings: Lead customer meetings, applying governance models with monthly and quarterly reviews.SLA and Invoicing Oversight: Monitor service level agreements (SLAs) and oversee invoicing processes.Customer Relationships: Develop a thorough understanding of customer needs and requirements, promoting our products and services according to their needs.Escalation Point: Act as the primary escalation contact for customers, resolving issues and handling complaints effectively.Process Improvement: Drive improvement activities, working closely with customers and internal teams to refine our services.Service Development: Stay updated on product and service developments to continuously improve customer engagement.What do you have to offer?Great Communicator: Strong interpersonal skills, with the ability to communicate effectively and professionally.Experienced in similar role: 2-3 years in customer-oriented consulting roles.Service Management Savvy: Familiar with service management processes and governance.HR/Payroll Knowledge: Experience in HR, payroll, or SaaS is a plus.Customer-Focused: Known for your active, customer-oriented attitude and strong relationship-building skills.Solution-Driven: Commercially and solution-driven, with a knack for developing our business alongside customers.Fluent in Norwegian/Swedish and English: Excellent written and spoken language skills in both are essential.What do we have to offer?Medical Insurance: Fully covered by SD Worx.Flexible Pay Package: Customizable to meet individual needs.Additional Benefits: Transport, internet, and mobile allowances (details shared during the interview)
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Service Delivery Manager Ams
hace 6 meses
Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área...
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Service Delivery Manager Ams
hace 6 meses
Granada, España VISEO - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área...
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Service Delivery Manager Ams
hace 4 meses
Granada, España Viseo - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área de...
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Service Delivery Manager Ams
hace 4 meses
Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del **área de...
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Service Delivery Manager
hace 6 meses
Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
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Service Delivery Manager
hace 6 meses
Granada, España VISEO - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes. Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
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Service Delivery Manager
hace 5 meses
Granada, España Viseo A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
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Service Delivery Manager
hace 5 meses
Granada, España Viseo - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiência como **Service Delivery Manager** que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiência como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de...
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Service Delivery Manager Ams
hace 2 meses
Granada, España Viseo - Spain A tiempo completoEsta es una excelente oportunidad para personas con experiencia como Service Delivery Manager que quieran dar un salto en su carrera profesional y formar parte de una multinacional presente en 5 continentes.Contamos con más de 20 años de experiencia como consultora tecnológica implementando proyectos punteros tecnológicamente. Dentro del área de AMS;...
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Service Delivery Manager
hace 5 días
Granada, España Sd Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach.We have offices in Europe and Mauritius.Our goal?We bring people solutions to life and turn HR into a value source for our clients and their people.Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.Are you...
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Service Delivery Manager
hace 3 días
Granada, España Sd Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach.We have offices in Europe and Mauritius.Our goal?We bring people solutions to life and turn HR into a value source for our clients and their people.Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.Are you...
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Human Resources Service Delivery Specialist
hace 3 semanas
Granada, Granada, España Alight A tiempo completoAlight, a leading provider of digital workforce solutions, is seeking an experienced Human Resources Service Delivery Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and support to clients across the globe.We are committed to offering a competitive total rewards package, continuing...
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Service Delivery Manager
hace 7 horas
Granada, España Sd Worx A tiempo completoCompany OverviewSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
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Service Delivery Manager
hace 2 días
Granada, España Sd Worx A tiempo completoCompany Overview SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
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Service Delivery Manager
hace 2 días
Granada, España SD Worx A tiempo completoCompany Overview SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
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Service Delivery Manager
hace 2 días
Granada, España SD Worx A tiempo completoCompany OverviewSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and...
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Delivery, Associate, Customer Service, Dutch Speaker
hace 6 meses
Granada, España Alight A tiempo completoI. GENERAL INFORMATION Role Profile Job Level 1 - Associate - Operations Reporting To Job Level 3 - Service Manager - Operations Direct Reports None II. ROLE DESCRIPTION Overall objective of the Role To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services...
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Delivery, Supervisor
hace 6 meses
Granada, España Alight A tiempo completo**The Role**: The Service Manager is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal...
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Delivery, Associate, Customer Service, Dutch
hace 6 meses
Granada, España Alight A tiempo completo**About the job**: **Our story** At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing...
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Service Manager- Dutch Speaker
hace 6 meses
Granada, España Alight A tiempo completo**Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...
