Delivery, Associate, Customer Service, Dutch Speaker

hace 5 meses

Granada, España Alight A tiempo completo

I. GENERAL INFORMATION

Role Profile

Job Level 1 - Associate - Operations

Reporting To

Job Level 3 - Service Manager - Operations

Direct Reports

None

II. ROLE DESCRIPTION

Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities

Delivery Key responsibilities:

- Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
- Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
- Where applicable ensure Data Management is performed accurately and on time
- Ensure Tickets and Calls are responded within SLA timescales and to a high standard
- Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
- Proficient in using systems and tools
- SOC Controls completed on time and with the necessary evidences
- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Highlight to Service Manager any deviations from the standard scope of service
- Ability to recognize and deal appropriately with sensitive and confidential information
- Successful completion of all learning objectives
- Time Recording to be completed accurately and on time
- Alight Security Standards are adhered and followed
- Contribute to team meetings and raise any issues immediately to your Service Manager
- Ensure you are up to date with all Alight announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Update internal stakeholders, when needed, in a timely and accurate way
- Participates in projects and activities as needed and assigned

Key Criteria to monitor performance
- Adherence to all Security and Compliance procedures
- 100% Attainment of customer SLA agreements
- Adherence to quality standards
- Demonstrate professionalism and act responsibly

Alight Core Competencies
- Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
- Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
- Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
- Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities
- Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

III. REQUIRED EXPERIENCE

Professional /

Job Experience
- Knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn

Academic Degree

Education and Training

Essential
- High school diploma or equivalent
- 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
- HRIS knowledge

Desirable
- Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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