Emea- Customer Success Manager

hace 1 mes


Alcobendas, España Analyticalways A tiempo completo

.CUSTOMER SUCCESSEMEA- CUSTOMER SUCCESS MANAGERSi eres de esas personas que encuentra verdadero placer en trabajar con clientes, y si tu pasión radica en garantizar su satisfacción y compromiso, has llegado al lugar indicadoEn nuestro equipo, buscamos perfiles como el tuyo: orientados a resultados, centrados en la excelencia del servicio y comprometidos con el éxito tanto de nuestros clientes como de nuestro equipo.¿Listo/a para formar parte de una experiencia gratificante en Customer Success? Te estamos buscandoComo miembro del equipo colaborarás en:Desarrollar relaciones sólidas con los clientes y actuar como su principal punto de contacto.Comprender las necesidades y objetivos del cliente para proporcionar soluciones efectivas y mejorar su experiencia.Utilizar Salesforce para gestionar la información del cliente, rastrear interacciones y garantizar una comunicación clara y oportuna.Realizar análisis de datos utilizando herramientas de Business Intelligence (BI) para identificar tendencias, oportunidades de mejora y áreas de crecimiento.Colaborar con equipos internos para resolver problemas del cliente, abordar solicitudes y garantizar la entrega de valor consistente.Identificar oportunidades de venta cruzada y venta adicional para maximizar los ingresos y la retención de clientes.Trabajar en estrecha colaboración con los equipos para garantizar una alineación efectiva y una gestión proactiva de cuentas.Proporcionar comentarios y recomendaciones basados en la experiencia del cliente para mejorar continuamente nuestros productos y servicios.¿Qué buscamos en ti?Experiencia previa en roles de Éxito del Cliente con al menos 3 años de antigüedad trabajando directamente con clientes.Conocimiento sólido en el uso de Salesforce para la gestión de relaciones con los clientes.Experiencia con herramientas de Business Intelligence (BI) es deseable.Capacidad demostrada para gestionar el ciclo de vida completo del cliente y proporcionar una experiencia excepcional durante todo el viaje del cliente.Experiencia valiosa en venta cruzada y venta adicional para maximizar el valor del cliente.Habilidad para analizar datos y comunicación excelente, así como habilidad para construir relaciones sólidas con los clientes.Mentalidad orientada a resultados y capacidad para trabajar de forma independiente y en equipo.¿Qué ofrecemos?Contrato estable.Salario competitivo.Oportunidades de desarrollo profesional.Posibilidades reales de progresión profesional dentro de una empresa dinámica y en pleno crecimiento.Te ofrecemos la oportunidad de embarcarte en un proyecto innovador, con un ambiente fresco y multidisciplinar.Muy buen ambiente de trabajo y sobre todo un gran compromiso por el bienestar de los empleados.Contamos con un plan de compensación flexible.Si quieres reforzar los idiomas, te ofrecemos clases de Inglés y Portugués.Además, apostamos por el bienestar de nuestros empleados. Disfruta de tu GYM al mejor precio, así como de otras muchas actividades deportivas



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