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We are a leading BPO/outsourcing company seeking to onboard a dedicated Customer Service Representative with Italian language skills to join our team in Barcelona, Spain. If you are passionate about providing excellent customer service and eager to work in a dynamic environment, we want to hear from you.Position: Customer Service Representative with ItalianLocation: Barcelona, SpainContract: Temporary 3-Months (1-month probation)Work Model: Hybrid working model (twice per week following the training)Remuneration: Base salaryDuties and Responsibilities:Handle inbound calls from existing and potential customers, assisting with inquiries and resolving issues related to orders or devices.Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.Arrange technician visits or send additional/spare parts to clients when necessary.Identify opportunities to discuss new and existing products with clients, promoting cross-selling and up-selling.Act as a Client Ambassador by educating customers on Client Technology and demonstrating a full understanding of the Clients products and brand values.Requirements:Proficient in English and Italian for communication with our international team.Eligibility to work in Spain.Passionate about providing excellent customer service.Good computer skills and experience with MS Office.Solution-oriented with a focus on providing the best outcomes for customers.Well-organized and able to prioritize workload while working under pressure.Benefits:Best-in-class people engagement activities and programs.Ongoing training and development opportunities in a high-growth environment.Employee Assistance Program offering free, confidential, and impartial guidance and support.Employee Benefits Club providing a wide range of exclusive perks and rewards.Option to sign up for discounted private health insurance.Referral Program: Refer a friend and earn a referral bonus.Access to specialized LinkedIn training courses.Full-time (39 hours per week) with a rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (two weekends off per month guaranteed).Fully paid 3-week training program (office-based) to optimally prepare you for the job.#J-18808-Ljbffr
