Bilingual Customer Support

hace 7 días


Madrid, España Cross Border Talents A tiempo completo

Job Title: Customer Service Representative (Native Polish) Location:  Athens, Greece Job Type: Full-time Salary: Competitive, based on experience Position Overview: As a Customer Service Representative  you will be the first point of contact for our Polish-speaking customers.
You will be responsible for resolving inquiries, addressing customer concerns, and ensuring that all interactions align with our commitment to high-quality service.
Your native Polish language skills will be key in assisting our customers and ensuring their needs are met efficiently and effectively.
Key Responsibilities: Provide excellent customer service via phone, email, and chat in Polish.
Resolve customer issues, complaints, and questions promptly and professionally.
Assist customers with product inquiries, order tracking, and account management.
Document and track customer interactions, feedback, and issues in our CRM system.
Escalate unresolved issues to the appropriate team members or departments.
Maintain knowledge of our products, services, and policies to ensure accurate and up-to-date information is provided.
Assist with additional administrative tasks as needed.
Requirements: Native fluency in Polish (spoken and written) is a must.
Strong command of English for internal communication and reporting.
Excellent communication and interpersonal skills.
Customer-focused attitude with a strong problem-solving ability.
Ability to work independently and in a team environment.
Experience in a customer service role (preferred but not required).
Ability to manage multiple tasks and work in a fast-paced environment.
Proficiency in using CRM software and Microsoft Office Suite (or similar tools).
What We Offer: Competitive salary and benefits package.
Opportunity for career growth and development.
Friendly and supportive work environment.
Flexible working hours and remote work options.
Ongoing training and professional development.
If you are a proactive, solution-oriented individual with a passion for helping others and fluency in Polish, we would love to hear from you



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