Customer Service
hace 2 meses
**A propos d’Otovo**
Otovo est aujourd'hui le leader sur le solaire résidentiel en Europe. Otovo a mis au point une marketplace, qui permet à nos clients d'obtenir rapidement les meilleurs prix pour leur projet d'installation de panneaux solaires auprès de notre réseau de partenaires. Ces derniers ont la main sur leurs prix : cela permet à des centaines de ménages d'accéder à l'énergie solaire, au prix juste, avec des professionnels fiables.
Fondé en 2016, en Norvège, Otovo a rapidement mis en place sa marketplace d’abord en Scandinavie puis auprès de 7 pays : Norvège, Suède, Espagne, France, Pologne, Italie ou Allemagne.
Par ailleurs, Otovo est aussi présent au Brésil à travers une plateforme locale : Holu. Otovo prévoit d’ouvrir 6 nouveaux pays d’içi la fin de 2022. Otovo est côté à la bourse d’Oslo est listée auprès d’Euronext.
**A propos du poste : Customer Support Administrative**
En tant que Customer Support Administrative chez Otovo, tu rejoindras l'équipe du Hub Service d'Otovo, basé à Madrid.
Au service des clients et de l’équipe en France, tu produis les supports administratifs qui permettront d'obtenir les autorisations nécessaires à la pose des panneaux solaires et batteries chez nos clients. Pour atteindre tes objectifs, tu seras formé(e) sur la réglementation française en matière d'autorisations dans le secteur de l’énergie solaire, ainsi qu’à nos outils internes.
**Profil recherché***:
- Sens client, expérience dans un service client appréciée
- Maîtrise du français et des bases en anglais
- Nous recherchons un profil junior pour ce poste, Fraichement diplômé avec 1 à 3 ans d'expérience professionnelle
- Maîtrise des outils informatiques (suite google, suite office, gimp)
- Organisation, capacité à gérer plusieurs projets simultanément
- Sensibilité sur les sujets des énergies renouvelables
- Bonne résistance au stress
- Capacités relationnelles, patience et sang-froid : les administrations françaises sont parfois inflexibles
- Expérience de travail avec des interlocuteurs externes
**Ce que nous offrons**
- Un environnement de travail engagé et jeune.
- Une formation en lien avec les secteurs de la technologie et des énergies renouvelables.
- Au vu de la forte croissance du groupe, ce poste offre de réelles opportunités d’évolution professionnelle
- Bureau central, facilement accessible, au centre de Madrid.
- Généreux ensemble d'avantages sociaux, y compris une mutuelle, des cours d'anglais.
**Salaire**: 16 000 -18 000 € / an
Venez nous rejoindre pour mettre en marche la transition vers une énergie plus verte : envoyez votre CV
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