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Team Leader Customer Relations
hace 2 meses
.DetallesCATEGORÍAAtención a clientesSUBCATEGORÍAAtención al clienteSECTORTurismoJORNADA LABORALCompletaNIVEL PROFESIONALMando IntermedioDEPARTAMENTOAtención Al ClienteDescripción¿Te apasionan los viajes, la cultura, el ocio y tienes ganas de participar en el crecimiento de la empresa No 1 en servicios turísticos en español? Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una nueva oportunidad para crecer junto con la empresa.Si quieres conquistar el mundo con nosotros, te estamos esperando Buscamos una persona para incorporarse a nuestro Departamento de **Customer Care** como **Team Leader Customer Relations & Reviews** en nuestras oficinas de Coloreros, Madrid.**¿Cómo será tu día a día?**El Team Leader del equipo de postventa y opiniones se centrará especialmente en resolver de forma precisa y eficaz las reclamaciones recibidas, garantizando al mismo tiempo un servicio y una satisfacción al cliente excepcionales. Tendrá la responsabilidad de garantizar que el equipo a su cargo gestione las incidencias en tiempo y forma manteniendo su motivaciónDesarrollar una estrategia de grupo para alcanzar los objetivos.Proveer de formación y entrenamiento al equipo.Garantizar un liderazgo participativo y una comunicación sólida dentro del equipoGestionar el flujo diario de las operaciones.Crear reportes para informar al responsable sobre el progreso del equipo.Revisión de trabajo y control de calidad.**¿Por qué Civitatis?**- Formarás parte del líder mundial de reserva online de excursiones y visitas guiadas en español.- Espíritu joven,viajero y gran ambiente de trabajo. 13 nacionalidades 24 días laborables de vacacionesEventos de teambuilding (desayunos, "first thursday bar", padel, senderismo, visitas guiadas Civitatis, etc.).Nunca dejarás de aprender. Planes de desarrollo y formación continua.Formación en idiomas: Clases de inglés con profesores nativos.Equipo sano, equipo feliz Tenemos fruta siempre a mano y clases de yoga gratuitas ?.Podrás disfrutar de nuestras más de 76.000 actividades con un super descuento.¿Te sumas?Requisitos mínimos- Formación académica: Licenciado/Diplomado preferiblemente en carreras afines al negocio: Turismo, Marketing, ADE, Historia del Arte, Publicidad etc.- Más de 2 años de experiência en la gestión y liderazgo de equipos de postventa en atención al cliente.Sentido altamente desarrollado del compromiso con la satisfacción del cliente.Capacidad y enfoque para resolver problemas complejos.Excelente dominio del inglés, conocimientos de portugués, italiano o francés serán un plusConocimientos de informática y facilidad para aprender nuevas tecnologías o sistemas ERP.Persona amable, extrovertida y con facilidad verbal
