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Customer Service Representative With High Level Of Danish

hace 2 meses


Barcelona, España Cpm International A tiempo completo

.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative cultureOur ClientHome to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What you will be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional wayYou can put yourself in our customers' shoes, analyse their problems and offer them individual solutionsOffering an omnichannel service to our consumers via telephone, email, chat, and social mediaDeveloping a sound understanding of the products and services offered by our clientEmbrace our company values and act as a brand ambassadorRequirements What skills & experience will you bring to us? A fluent level of Danish with exceptional grammar and spelling skillsHigh level of English (Both written and spoken)A genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem-solvingBenefits What do we offer? Start date: 14th October 2024Contract: Temporary (3 month contract with 1-month probation period)Part time: 20 hours/weekWorking days/Hours: Monday to Friday from 11:00 am to 3:00 pmSalary: €17,537