Customer Service Supervisor
hace 7 días
Originally founded in Silicon Valley in 1952, we've been a private, family owned and operated business since 1969.
We are humbled by the long-term relationships with our customers, earned through the packaging solutions we offer, including design, engineering, testing, manufacturing, and fulfillment of custom and stock packaging
Your Role Customer Service Supervisor Benefits : Medical, Dental, Vision, 401k, Life Insurance, Paid Time Off, Paid Sick Leave, and Holiday Pay
As our Customer Service Supervisor, you come with a customer service background to primarily assist in supervising Customer Service Representatives within our centralized customer support team.
You'll provide support and ongoing communication between our internal teams and the customer to deliver the right product at the right time and for the right price to ensure a long-term partnership is established between our customer and TransPak.
Reporting directly to the Regional Customer Service Manager, you will oversee and coordinate essential functions within our centralized customer support team.
What You'll Be Doing Supervisory Functions Trains employees on new processes and proceduresLead or facilitate weekly team meetings and actively participate in management meetings to ensure alignment and progressFocus on helping team members improve their skills and knowledge through coachingChallenge team members in providing exceptional support to both external and internal customersHelp develop goals, action plans, and timetablesConduct regular on time performance appraisals of all team membersMake daily effective, independent decisions on issues that don't require team input or agreementAssist team members in resolving problems of attitude or interpersonal deficiencies using counseling and confrontational skillsEnsure an efficient training program is in place: Written documentation of competencies necessary to be successful plus classes and courses required and completedDayforce payroll management and schedulingProvide employee performance appraisals and disciplinary action.Effectively and efficiently identify and resolve customer issues and problems; serve as a point of escalation for customer issues requiring a higher degree of expertise or discretion.Capture and document the operational requirements of key customers, with respective steps to improve partnerships.Responsible for maintaining accurate Open Sales Reports.
Run daily/monthly SEI reports for regular monitoring and end of month close.Serve as site change champion for system upgrades, procedure and policy changes.Responsible for invoicing delays and invoicing accuracy related to customer service data entry.Customer Service Monitor and ensure that all email, fax and telephone orders from internal and external customers and suppliers are being answered and addressedMaintain customer and product profiles and assist with sourcing vendors to provide new productsProcessing Orders Occasional data entry in the order system, order acknowledgement, and expediting through final order delivery and invoicingSupport business development tasks such as customer expansion, potential customer research, client presentations or other related special projectsMarginal Functions Assist sales with billing and pricing questions or research.
May include filing and scanningPO approval, new item reviewsCost reviews – work with Project Managers on price setting or recommendingWhat We'd Like to See from You Required Strong people-oriented manager with experience overseeing teamsWilling to learn the business and contribute to continuous improvement of our teamProven ability to interface in a collaborative, professional and solutions-oriented mannerExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailPreferred 2-3 years of experience in customer service, sales/marketing or administrative support rolesProficient in MS Office Suite (Word, Excel and PowerPoint) to create professional invoices, quotes, pivot tables, and presentations.
Ability to use search tools (i.e., Google) for research or vendor sourcing projectsExperience using an ERP like Sage, Oracle/NetSuite and/or SAPAbility to manage time and priorities independently in a fast-paced environmentInterested but Concerned You're Not Qualified? Don't meet every single requirement?
At TransPak, we are building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
You may be just the right candidate for this, or other, openings
We look forward to reviewing your application
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