Customer Operations Supervisor

hace 3 semanas


Madrid, Madrid, España buscojobs España A tiempo completo

United Search is offering a great opportunity with AMI, a leader in in-flight food and beverage solutions for airlines.

Based essentially in Atlanta, GA and Santa Monica, CA with Barcelona as its European office, AMI serves top international customers and partners with leading FMCG brands. AMI is known for its customer-focused culture and commitment to quality.

AMI is looking today for a Customer Service Supervisor to join the European team. This role reports to the Operations Director in Barcelona and works with internal teams and suppliers.

Responsibilities:

  • Follow up on orders and ensure timely delivery.
  • Coordinate transportation and prepare customs documentation as required.
  • Respond promptly to customer inquiries and resolve issues with a focus on satisfaction.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Identify and assess customers' needs.
  • Collaborate with team members to ensure smooth and efficient operations.
  • Ensure invoicing is completed accurately and on time.
  • Maintain a positive, empathetic, and professional attitude toward customers and suppliers.
  • Communicate clearly and effectively with customers and suppliers.

Skills required for the position:

  • Proven experience in customer service and logistics or a related role.
  • Self-motivated and capable of working in a fast-paced environment.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication skills in English.
  • Ability to prioritize tasks and manage time effectively.
  • A keen eye for detail and a commitment to offering high-quality service.

Join AMI for an exciting, fast-paced career in a diverse and innovative environment. If you're dedicated to customer service and logistics, ready for new challenges, we'd love to hear from you.

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