Customer Service Representative

hace 7 días


Madrid, Madrid, España DOW JONES A tiempo completo

The Dow Jones Customer Service team is committed to delivering exceptional experiences for our customers and stakeholders.

Job Description

This role resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are seeking a highly skilled and customer-focused individual to provide high-level telephone, email, and web chat support for the Dow Jones suite of B2B products.

The successful candidate will have a strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.

Key Responsibilities:

  1. Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
  2. Answer global customer queries concerning content / data, product navigation, billing / account administration, and more.
  3. Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly.
  4. Actively seek out opportunities for self-improvement, and participate in new product and procedural training.

Required Skills and Qualifications:

  1. Highly proficient in German and English for both written and verbal communication within a corporate environment.
  2. Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
  3. Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
  4. Ability to maintain a positive attitude in an often busy and stressful environment.


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