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Customer Service Representative

hace 1 semana

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About the Role: Reporting to the Customer Service Supervisor, this position is crucial in delivering exceptional customer service for Boston Scientific products and services in line with our internal processes and standards.

This role will support customers by managing their inquiries, orders, emails, and phone calls. Key responsibilities include handling incoming calls and providing professional, friendly support to clients, responding promptly to customer inquiries, and managing and overseeing the Esker platform and EDI portals.

  • Key Performance Indicators (KPIs):
  • Handle incoming calls and provide professional, friendly support to clients.
  • Respond promptly to customer inquiries, including order details, delivery status, and return requests.
  • Manage and oversee the Esker platform and EDI portals.

What We Are Looking For In You:

  • A minimum of 3 years of experience in a similar customer service role, preferably within the medtech industry.
  • Excellent verbal and written communication skills.
  • Strong phone handling skills and a customer-focused approach.