Service Delivery Supervisor
hace 2 semanas
Established in 2004, Maitrox Enterprise Services Inc. is a digital-driven global after-sales service company for brands. By December 2024, Maitrox has provided customers with after-sales service support and comprehensive closed-loop information services in more than 70 countries, including over 5,000 service outlets and more than 160,000 SKUs in spare parts management. Major customers of Maitrox include HP, Lenovo, Xiaomi, TCL, Nokia, HTC, Inspur, Asus, Midea, Ilytek, Realme, Changhong, and many other well-known enterprises. Maitrox Spain started operations in 2022 and is continuously expanding the business.
Tareas- Responsible for the daily operation and communication with brands and dealers to ensure timely delivery of logistics and repair, and to deal with abnormal cases;
- Responsible for communicating with internal teams to implement service processes, stocktaking, and clarifying discrepancies;
- Create and check service orders in both own and customer's systems to ensure all service order data is aligned among systems;
- Arrange logistics for both forward and reverse sides by system to the carrier;
- Organize and schedule daily or weekly meetings with customers, collect feedback, and resolve customer complaints;
- Check the monthly bill with dealers and customers, and follow up on payments to ensure they are processed within the payment term;
- Responsible for department KPI;
- Able to provide suggestions to improve work processes and customer satisfaction;
- Finish tasks assigned by management properly.
- Good communication skills; out-of-the-box thinking; logical thinking ability; can-do attitude; ability to work independently.
- Patience and attention to detail are extremely important.
- Over 1 year of working experience in the customer after-sales area;
- Spanish should be the native language, proficient English at least at C1 level; fluency in Chinese is preferred;
- Proficient in Microsoft Office, good at Excel, familiarity with query or Power BI is preferred;
- Contracts directly signed by the company.
- Possible training in China or other countries.
- Free parking.
- Benefits under local regulations.
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