Customer Support Agent
hace 6 días
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.
We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.
Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company.
We are looking to recruit a Japanese-speaking Customer Support Agent for their team.
Position: Customer Support Agent Location: Remote (EMEA) Employment type: Full-time Remuneration: Service agreement DUTIES AND RESPONSIBILITIES: Assists customers to open trading accounts.
Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
Handles welcome calls/call-back requests.
Maintains contact with existing clients to ensure high levels of client satisfaction.
Provides general information regarding platforms and services offered.
Handling of back-office queries.
Supporting clients with technical and troubleshooting issues.
Dealing with customer complaints promptly and effectively.
Providing support and troubleshooting on Meta Trader platforms.
Liaising with all departments to resolve issues.
Suggests ideas and action to develop the market.
Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
Forwards any issues or requests to the head of the department and/or the appropriate department.
Educates the customer where applicable.
Ability to work in a dynamic and multicultural environment.
REQUIREMENTS: Graduated with a College/University degree.
Qualifications in economics/ finance or any related field is a plus.
Excellent command of the English and Japanese languages, both verbal and written (C1) Relevant experience background in the forex industry would be considered as an advantage.
Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night) Excellent communication and interpersonal skills.
Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.
Works independently and as a part of a team with a willingness to ensure results are achieved.
Ability to work under pressure and meet deadlines.
Ability to work effectively in an office-based environment.
BENEFITS: Remuneration according to qualifications and experience 13th Salary Medical Insurance Scheme Provident Fund Working Permit arrangements for the employee Company's Group Discount Scheme Free Parking Inhouse fitness room with classes Modern working space at a central and convenient location of Limassol close to the highway Friendly multinational environment Opportunities for professional learning and growth
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