Payments Acquiring Customer Support Agent

hace 2 semanas

Madrid, Madrid, España Planet A tiempo completo
remote type- Onsite- locations- Madrid Office - Spain- time type- Full time- posted on- Posted Today- job requisition id- JR07307 About Us:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year.

Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands.

Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere.

We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good.


We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.


Role Overview:
We are recruiting for a Payments Operations Support role to join our Payment's Acquiring team.

The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges.

You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.


What you will do:

  • Provide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA's.
  • Run all aspects of customer and financial support across a number of IT platforms, internal departments and external partners merchants.
  • Resolve issues/queries by interacting and communicating with other colleagues/departments.
  • Adapt to a fastmoving environment in a proactive and teamfocused manner.
  • Any other such duties that may be required of you.
  • Support Inbound & Outbound Calls
  • You will work Monday to Friday on shift between 8AM and 8PM. Shifts may change or be moved to 24/7 based on Business needs.

Who you are:

  • Mandatory Languages : English + French or German mandatory to be considered for the position
  • Modest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for them.
  • Warm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow together.
  • Enthusiastic: Eager to learn and a passion for Customer Care.
  • Proficient spoken and written English (B2 at least)
  • Experience in a similar customer support/administrative role.
  • Excellent communication skills.
  • Previous experience in Financial Services/Payments operations is advantageous.
  • Good analytical and numerical skills, detail oriented.
  • Moderatelevel Microsoft Excel.
  • Ability to be flexible within a fastgrowing global company.
  • Must display initiative and a commonsense approach.

Why Planet:


Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

About Us

  • Company Background
  • Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
  • Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
  • With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

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